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API - show whether a chat was forwarded


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#1 ruicoelho

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Posted 18 May 2016 - 11:30 AM

It would be helpful to be able to tell via API if a chat was forwarded and to whom. Or better, keep a field with the 'parent' ChatId.

#2 Funnyman

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Posted 13 April 2018 - 10:28 AM

Dear Livezilla Team,

i second this suggestion.
It striked me, that a chat keeps it chatID if an Operator actively takes over a chat from e.g. a bot. But if i forward the Chat from a Bot to a human operator via API, a new chat is generated.
Afaik there is no convenient way to tell which two chats belong together after being forwarded (at least not with absolut certainty). Thats kind of problematic when analysing and handling a big amount of chats.

You could for example just keep the chatID when forwarding it, or include a parentID in the API request, as suggestet by my fellow board user.
Or maybe add the option to group or merge corresponding chats together in the Chat-Archiv.

Best Regards

#3 Patrick Keil

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Posted 18 April 2018 - 06:45 AM

Hi Funnyman,

Thanks for your thoughts.

I agree with you, BOT chat forwards should be handled the same way as human chat forwards so I have added this to our list.





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