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Moving to new domain does not work per your instructions

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#1 dk63261


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Posted 15 March 2016 - 03:57 AM


We have been using livezilla for years without a problem. But recently we
had to move our site and change the domain name. We therefore thought
the following instructions would help us:


However, even though we followed the steps (to the letter), we can not access the livezilla server.
We are following procedure 2, because we have a lot of data and don't want a new installation.

Here are your instructions, and the result:

1. Please deactivate your licenses through the LiveZilla Server Configuration on your old server (if possible)
- Did this correctly

2. Copy all files and create a MySQL dump of the database, recover the dumped MySQL data/structure on your new webserver
- Did this correctly

3. If needed, please correct the MySQL authentication manually
- Did this correctly (yes we encoded with base64)

4. Adjust your server profile in case the URL has changed (LiveZilla Server Admin -> Server Profiles)
- Did this correctly

5. Adjust your server host value in case the URL has changed (LiveZilla Server Admin -> Server Configuration -> Server -> Host)
- It will NOT allow us to login with the altered server profile of the new URL from step 4 above.

The error message is this:

Posted Image

Also, just to check, we changed our server profile back to the old URL so we could
login and then changed the host name as instructed in step 5 above, then logged
out and repeated Step 4 and 5 with the new URL, but again we could not login.

Also, we noticed that it really doesn't matter what HOST NAME you give it in step
5 above. You can put absolute garbage and the old host domain will still work !!!!!!!!!!!!!!!

On the verge of giving up on Livezilla,

Please help us - Don Kietzman

#2 Patrick Keil


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Posted 15 March 2016 - 11:50 AM

What response do you get from the new server?

#3 dk63261


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Posted 15 March 2016 - 03:16 PM

As I had shown above, it displays the warning as displayed.
If you click the "Do you want to see the response now" it displays

<title>LiveZilla Live Support - http://www.livezilla.net</title>
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1">
<meta http-equiv="cache-control" content="no-cache">
<meta http-equiv="pragma" content="no-cache">
<meta name="robots" content="index">
<meta name="author" content="LiveZilla GmbH">
<meta name="description" content="LiveZilla - Live Support">
<meta name="keywords" content="live, support, livezilla, live support, customer support, livechat, livehelp, help desk, helpdesk">
<meta http-equiv="refresh" content="5;url=./index.php">
<STYLE type="text/css">
.redirect {padding-top:8px;font-size:11px;color:#616161;}
.redirect a{color:#78ad5a;font-size:11px;}
<body bgcolor="#FFFFFF" leftmargin="0" topmargin="0" marginwidth="0" marginheight="0">
<table border="0" cellpadding="0" cellspacing="0" align="center">
<td align="center"><img src="./images/lz_index_logo.gif" alt="" border="0" style="margin-right:1px;"></td>
<td><br><br><br><strong>Thank you for using LiveZilla!</strong></td>
<td class="redirect">You will be redirected to the LiveZilla Server Page of this installation<br>shortly - <a href="./index.php">Please click if redirection doesn't work ...</a></td>
<td><hr width="100%" size="0"></td>
<td><a href="http://www.livezilla.net">LiveZilla Live Support - http://www.livezilla...la.net</a></td>

#4 Patrick Keil


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Posted 16 March 2016 - 01:27 PM

Thanks, did you troubleshoot your new installation as suggested? Any errors in your log files?

Do you see any errors on the startpage of the new installation?

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