5 replies to this topic

[prosistemas]

I would like to disable the "Leave a Message" button? Have this option?

[Patrick Keil]

Hi,

That's currently not possible - sorry.

We will add an option to hide the "leave a message" button in 5.4.x.

Thanks.

[Schnell-Gold]

Please hurry with removing it. Or maybe you can give us a filename and where to remove that button so we can hotfix it ourself?

I have enabled the option to hide chat when offline for exactly that reason. So the customer won't be able to leave a ticket.
It is also possible to remove the buttons and fields from the offline message.That also helped a lot for the popupchat.

Now with the new overlay chat you put a send button on the right side. Most often customer will click on that button first.
So the customer enters the message clicks on send instead of chat and expects a reply.

[Patrick Keil]

Thanks, both is already on top of our list.

[nielsp]

Hi, I see in the Road Map that for the new release for the external window you can deactivate this functionality, but for the overlay chat it will be "less eye-catching". So if we really don't want to offer the message possibility, we still can't use the overlay chat? That would really be a pitty!

[nielsp]

For those interested in hiding the button in "Leave message" in the overlay and placing the chat button on the right, I achieved it by changing

#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:14px;right:140px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;}

to

#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:135px;right:14px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;display:none !important;}

in ... \templates\overlays\chat\style.css

Hope this helps you too!