


Disable "Leave a Message"
Started by prosistemas, Aug 19 2014 05:54 PM
5 replies to this topic
#1
Posted 19 August 2014 - 05:54 PM
I would like to disable the "Leave a Message" button? Have this option?

#2
Posted 20 August 2014 - 06:21 AM
Hi,
That's currently not possible - sorry.
We will add an option to hide the "leave a message" button in 5.4.x.
Thanks.
That's currently not possible - sorry.
We will add an option to hide the "leave a message" button in 5.4.x.
Thanks.
#3
Posted 26 August 2014 - 07:55 AM
Please hurry with removing it. Or maybe you can give us a filename and where to remove that button so we can hotfix it ourself?
I have enabled the option to hide chat when offline for exactly that reason. So the customer won't be able to leave a ticket.
It is also possible to remove the buttons and fields from the offline message.That also helped a lot for the popupchat.
Now with the new overlay chat you put a send button on the right side. Most often customer will click on that button first.
So the customer enters the message clicks on send instead of chat and expects a reply.
I have enabled the option to hide chat when offline for exactly that reason. So the customer won't be able to leave a ticket.
It is also possible to remove the buttons and fields from the offline message.That also helped a lot for the popupchat.
Now with the new overlay chat you put a send button on the right side. Most often customer will click on that button first.
So the customer enters the message clicks on send instead of chat and expects a reply.
#4
Posted 26 August 2014 - 09:21 AM
Thanks, both is already on top of our list.
#5
Posted 05 November 2014 - 08:51 AM
Hi, I see in the Road Map that for the new release for the external window you can deactivate this functionality, but for the overlay chat it will be "less eye-catching". So if we really don't want to offer the message possibility, we still can't use the overlay chat? That would really be a pitty!
#6
Posted 05 November 2014 - 03:21 PM
For those interested in hiding the button in "Leave message" in the overlay and placing the chat button on the right, I achieved it by changing
#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:14px;right:140px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;}
to
#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:135px;right:14px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;display:none !important;}
in ... \templates\overlays\chat\style.css
Hope this helps you too!
#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:14px;right:140px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;}
to
#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:135px;right:14px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;display:none !important;}
in ... \templates\overlays\chat\style.css
Hope this helps you too!
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