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API - adding status


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#1 SOCRATES

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Posted 15 June 2014 - 11:32 AM

Is it possible in 5.2.5.1 to add more status for tickets, from API, not open/in progress/closed/deleted only? We need disperatelly such flexibility to interoperate with our CRM workflow.

#2 Patrick Keil

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Posted 16 June 2014 - 06:04 AM

Hi Socrates,

No, adding custom states is currently not possible.

But it won't be a big deal to add this. I have added this to our list.

Thanks for suggesting.

#3 SOCRATES

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Posted 16 June 2014 - 06:09 AM

it will be great to have it asap. thanks.

#4 tvanhuis

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Posted 07 November 2014 - 05:16 PM

I'd like to request this function as well. We need to add more ticket statuses such as "Need to Call" or "Sale Made", etc.





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