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Customize Rating Form ?


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#1 stee

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Posted 17 January 2014 - 10:43 AM

Hi there,

Is it possible to customize rating form( post chat survey)?
and is it possible to open rating form after the chat window is closed, rather than display in the chat form suddenly, user can easily miss it.

thanks a lot!

#2 Patrick Keil

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Posted 17 January 2014 - 10:54 AM

Hi Stee,

Unfortunately, you can't do that. Every modern web browser comes with a pop up blocker that will eat browser windows that open after closing a window instantly.

For now, you can configure the rating box to open automatically after x minutes:
LiveZilla Server Admin -> Server Configuration -> Chats

In one of the next updates, we will introduce a new rating form that will be displayed as a website overlay similar to the overlay chat. Means after closing a chat and returning to your website, you are being asked to rate the operator that served you. I am sure that will work much better ...

#3 stee

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Posted 24 January 2014 - 01:32 AM

Thanks a lot, I'm looking forward this new feature!
And can we add our own ratings or other questions for now?

#4 nielsp

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Posted 04 November 2014 - 09:39 AM

Hi, I am very interested to know if you indeed can add your own ratings/questions. And even more interested to know when the new rating form is expected to be available. These are both very important in our decision!

#5 Patrick Keil

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Posted 04 November 2014 - 09:48 AM

Hi Niels,

It's on top of our list for the next update but there's no release date yet.

http://roadmap.livezilla.net/

#6 nielsp

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Posted 05 November 2014 - 08:48 AM

Hi Patrick, I see now that the expected release for version 5.4 will be December. But the "New Rating / Feedback system with custom criterias" is on 0%. Does this mean that this will not be available in this version or is there still a chance that this will make the coming release?

#7 join8x

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Posted 08 February 2015 - 11:42 AM

Thank you I need this issue





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