Jump to content


bug in App after upgrading to server 5.1.1- button not showing online


3 replies to this topic

#1 Dominio y Hosting

    Advanced Member

  • Members
  • PipPipPip
  • 76 posts
  • LocationPeru

Posted 02 December 2013 - 03:31 PM

after the upadate to 5.1.1 it seems ( I am not sure ), since I just decided to wait for next release.
I installed the android app, and then it said that it needed the new 5.1.1 server, so I updated the server.
now when I sing on in the app, it shows visitors, but in my webpage, and after refreshing the page, it does not show that the operator is available. I already checke all the options in the app settings, but the webpage still shows operator unavailable.
Even though I am logged in in the app, my webpage will still show operator unavailable.
Hope someone else could replicate that.
Greetings!! you have a great app, just needs a little polishing :D

#2 Oliver Burger

    Support Team Member

  • Moderators
  • 95 posts
  • LocationGermany

Posted 03 December 2013 - 07:32 AM

In order to help you, we need some more information:
Which app are you useing, Android or iOS?
What versions are installed on your systems?
We need to know the server version and the app version.

Thanks,

Oliver

#3 Dominio y Hosting

    Advanced Member

  • Members
  • PipPipPip
  • 76 posts
  • LocationPeru

Posted 03 December 2013 - 02:56 PM

1) Android app
2) server 5.1.1.0 and my phone had android 4.1
3) I uninstalled the app, but it was the last version from google play three days ago.

#4 Oliver Burger

    Support Team Member

  • Moderators
  • 95 posts
  • LocationGermany

Posted 04 December 2013 - 07:14 AM

It's hard to say something without some debugging information.
Could you send an email to our customer support?
We can then try and find out what's going wrong.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users