Jump to content


The server responsa had an invalid structure


7 replies to this topic

#1 ccscreative

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 30 September 2013 - 01:40 AM

I recently update to the latest payed version of livezilla, the update and everything worked out pretty good but now, 3 days later I'm getting this messages:

Trying to edit server configuration:
The server response had an invalid structure (...)

See the response at the end of the question

Trying to login from the client:
Object reference not set to an instance of an object

Further information:
An error ocurred while connecting the server. The Livezilla Server installation seems to be corrupted.



How can I fix that, it wont let me upgrade the installation either, and I dont want to make an clean instalation or I'd lost all my data.

Thanks in advance




RESPONSE RECEIVED FROM THE SERVER
removed for security reasons


#2 Patrick Keil

    Administrator

  • Administrators
  • 3805 posts
  • LocationSingen, Germany

Posted 30 September 2013 - 06:11 AM

Hi ccscreative,

What did you change before this started to happen?

Thanks.

#3 ccscreative

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 30 September 2013 - 01:21 PM

nothing changed, the chat was working perfect until friday, then during the weekend that happened out of the blue.

#4 Patrick Keil

    Administrator

  • Administrators
  • 3805 posts
  • LocationSingen, Germany

Posted 30 September 2013 - 02:06 PM

Did you check the logfiles of LiveZilla and of your webserver for errors?

It could also help to check the MySQL database for broken tables.

We can offer to debug your install if you provide us with a LiveZilla login along with the URL of your installation.

Without a login it's just guessing.

Thanks.

#5 ccscreative

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 30 September 2013 - 02:39 PM

Ok, how can I give you this information privately? Thanks

#6 Patrick Keil

    Administrator

  • Administrators
  • 3805 posts
  • LocationSingen, Germany

Posted 30 September 2013 - 02:43 PM

By mail to support@livezilla.net.

We will review this issue ASAP then.

Thanks.

#7 dformica

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 06 December 2013 - 01:36 PM

I have the same error intermittently, the LiveZilla Client logs out and back in several times a day. I checked the logs and here is what I see:

The server response had an invalid structure. Either the Server URL is wrong (presumably) or the server is not working properly.
Tip: Try to open the URL in your web browser. In case the URL is correct, you will see the LiveZilla serverpage.
Fatal error:  Class 'Zend_Exception' not found in /home/motoshop/public_html/modules/livezilla/livezilla-server/_lib/trdp/Zend/Mime/Decode.php on line 72

I performed a search for livezilla Decode.php but couldn't find anything. Any advice? Thanks!

#8 Patrick Keil

    Administrator

  • Administrators
  • 3805 posts
  • LocationSingen, Germany

Posted 06 December 2013 - 01:42 PM

Hi,

Thanks for reporting.

Are you sure that the error is related to your problem?

The missing file should be there, if it's not please try to "update" again, that will replace all files.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users