79 replies to this topic

[Derek Punzova]

Our Road Map has moved to Trello:

LiveZilla Road Map

[isfnj]

I am very sorry to hear: The item below would come out in version 5.3 and later postponed to 5.4 has now been removed from the next release. !

New Feature (General): Chats will not be disconnected when overtaking an operator account from other device (Status: 0%)

this function is essential for the tool, no mobility if not versatile

thanks

[Patrick Keil]

That has been added/changed in 5.3.x.

Thanks.

[snm]

Where can I download the preview Version? I need to test how the new feature "Configurable working day length / opening hours will define working day length" will influence the online status API call for individual operators.

We don't want users to appear online in our API script outside the opening hours and when starting a chat, users are not able to chat with them (because in the chat window they appear offline). We hope that the new working day lenght is tied to the operator, so we can access it via API call.
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[Patrick Keil]

Hi,

There's no "preview version" yet. Will will announce when a BETA has been made available.

I'm afraid that the changes we made will only affect the reports and not the API.

Opening hours are configured for groups and Operators can be member of multiple groups so the Opening Hours will not affect the Operators Online Status. The online status of the API reflects the status configured by the Operator in the client, no further configurations will apply here.

If you know your own opening hours, why not adjusting your own script accordingly?

Thanks.

[snm]

Thank's for the info!

Quote

If you know your own opening hours, why not adjusting your own script accordingly?

That's what we did now. We directly took the opening hours from the livezilla database.

I think there should be an group object accessible via API.

Also, in case that all members of one group are offline and one or more members of the other group are online, how come that when a visitor tries to write a message to a member of the group that's all offline he/she get's directed to a chatwindow with the online member of that other group (and still get's to see the image of the offline member at first [with an online icon right next to it!]). In my php code, I'm using this javascript in the href echoing my link:

javascript:void(window.open('".$livezillaURL.$obj->Operator->ChatFile."','','width=850height=760,left=50%,top=50%'))

[isfnj]

Patrick Keil, on 20 October 2014 - 07:26 AM, said:

That has been added/changed in 5.3.x.

Thanks.

the feature bellow are still in More things to come in the next updates:

New Feature (General): Chats will not be disconnected when overtaking an operator account from other device (Status: 0%)

when will be released? we need a lot of it!

[twentygr]

Hello, why not release latest version LiveZilla 5.4.x ? I see all features is 100%

[Patrick Keil]

Hi,

The 100% just indicates that actual programming job is done.

It doesn't necessarily mean that the feature has been tested and is ready for public yet.

As stated above, release date is december.

Thanks!

[isfnj]

The item below would come out in version 5.3 and later postponed to 5.4 has now been removed from the next release. !

New Feature (General): Chats will not be disconnected when overtaking an operator account from other device (Status: 0%)


the feature are in More things to come in the next updates


Thisis done or not??????

[Patrick Keil]

You are right, I have moved it back to 5.4.x with status 100%. It's done already.

[Tommaso Angelini]

I'm unable to download to beta version. In fact, when I click on the "Download Beta" link, I get redirected to the Homepage, both on IE and on Chrome.

[allawrence]

Tommaso Angelini, on 02 December 2014 - 03:15 PM, said:

I'm unable to download to beta version. In fact, when I click on the "Download Beta" link, I get redirected to the Homepage, both on IE and on Chrome.

That's a good thing... I downloaded earlier and ran into a major issue as can be seen in the INSTALLATION forum.. now I am without anything since going back to 5.3.0.8 is not working either..

[Patrick Keil]

The BETA setup file is back online now.

Please keep in mind that this version can't be considered as stable yet.

Thanks.

[allawrence]

Patrick Keil, on 03 December 2014 - 11:38 AM, said:

The BETA setup file is back online now.

Please keep in mind that this version can't be considered as stable yet.

Thanks.

Understood... where would I find instructions to revert back to 5.3.0.8, if necessary?

[Patrick Keil]

There's no downgrade option. You could recover a backup of course.

Now that we fixed the incompatibility issue with your server, you could also try the latest setup of 5.4.x.

You would need to run the upgrade wizard again and there's a good chance that you are able to continue where you had to stop last time.

[allawrence]

Upgrade went well.. all appears to be working....

I've meant to ask this before... how do we know when you release a new beta version?

Thanks

Al

[SOCRATES]

You moved a lot of features expected to be ready in this 5.4.x upgrade. Unfortunetally, you moved these to "more things to come..". Could you let us to know aprox when will be ready the new upgrade, I mean 5.5 ?

[Patrick Keil]

Well, here and then we need to release some of the features. As we are constantly adding new features to this list there will always be thing that didn't made it into the current release.

I expect the next major update to be available around march.

[SOCRATES]

Thanks for reply, Patrick. We need to be predictable for our projects, that's why I've got surprised seeing your unexpected delays... since I expected to have the features you accepted and planned iniatlly for the next update /December-Jan. Let's hope that you'll be ready in March as you said. Good luck! And Happy Holidays to you and your team!