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Multilinage sites


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#1 chuck1rar

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Posted 06 June 2009 - 05:10 AM

How can I control which chat request goes to which agent depending on the language?

I have sites that are multi language so want Jpn customers requests to go to the Jpn agent and vice versa...

By using instances or is there another way??

Thanks

#2 gregy1403

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Posted 06 June 2009 - 06:42 AM

i noticed that there is a field in your Profile, where you select which language you speak. Didn't try but i guess it has something to do with your question :). In settings you can set to set autmatic language, depeneding on browsers language .. so i think that depending on browser language it also calls operater that speaks that language .. IMHO





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