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Reports have stopped


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#1 medic

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Posted 17 January 2012 - 05:53 PM

Hi, my reports seem to have stopped generating each night.

They were enabled on Dec 16th (my stats directory listing is below), everything looked fine as far as I could tell until I just looked, they had stopped more than a week ago. With the last one on the 19th. Do the Jan monthly and 2012 yearly accumulate through out hte year, or will they only be generated in February and 2013 respectively?

Also when I click onto the Reports tab, it endlessly says "Loading" and does not show anything beyond Dec-31-11.

I have looked at the FAQ. I have:

PHP memory_limit=196M
PHP max_execution_time=300
FastCGI-ActivityTimeout=600
FastCGI-RequestTimeout=600

There are no errors in my PHP log.

Using 3.3.2.2.

Posted Image

Volume in drive E is Data
Volume Serial Number is B4EE-DBB9

Directory of \stats

12/16/2011 06:15 PM 51 .htaccess
01/09/2012 12:01 AM <DIR> day
12/16/2011 06:15 PM 1,736 index.html
01/01/2012 12:00 AM <DIR> month
01/01/2012 12:00 AM <DIR> year
3 File(s) 1,787 bytes

Directory of \stats\day

12/16/2011 06:15 PM 51 .htaccess
12/17/2011 12:00 AM 239,907 2011_12_16_a649b7320bf7
12/17/2011 12:00 AM 1,047,105 2011_12_16_u_a649b7320bf7
12/18/2011 12:01 AM 251,590 2011_12_17_a649b7320bf7
12/18/2011 12:01 AM 3,091,322 2011_12_17_u_a649b7320bf7
12/19/2011 12:00 AM 248,303 2011_12_18_a649b7320bf7
12/19/2011 12:01 AM 3,173,756 2011_12_18_u_a649b7320bf7
12/20/2011 12:01 AM 258,592 2011_12_19_a649b7320bf7
12/20/2011 12:01 AM 2,894,714 2011_12_19_u_a649b7320bf7
12/21/2011 12:01 AM 73,018 2011_12_20_a649b7320bf7
12/20/2011 05:25 PM 2,831,469 2011_12_20_u_a649b7320bf7
12/22/2011 12:01 AM 72,591 2011_12_21_a649b7320bf7
12/23/2011 12:00 AM 72,593 2011_12_22_a649b7320bf7
12/24/2011 12:00 AM 71,232 2011_12_23_a649b7320bf7
12/25/2011 12:00 AM 62,992 2011_12_24_a649b7320bf7
12/26/2011 12:00 AM 62,992 2011_12_25_a649b7320bf7
12/27/2011 12:00 AM 62,993 2011_12_26_a649b7320bf7
12/28/2011 12:01 AM 62,986 2011_12_27_a649b7320bf7
12/29/2011 12:01 AM 71,227 2011_12_28_a649b7320bf7
12/30/2011 12:01 AM 71,579 2011_12_29_a649b7320bf7
12/31/2011 12:01 AM 63,002 2011_12_30_a649b7320bf7
01/01/2012 12:00 AM 63,002 2011_12_31_a649b7320bf7
01/02/2012 12:00 AM 62,990 2012_01_01_a649b7320bf7
01/03/2012 12:01 AM 63,001 2012_01_02_a649b7320bf7
01/04/2012 12:01 AM 71,354 2012_01_03_a649b7320bf7
01/05/2012 12:01 AM 69,621 2012_01_04_a649b7320bf7
01/06/2012 12:01 AM 71,701 2012_01_05_a649b7320bf7
01/07/2012 12:01 AM 77,453 2012_01_06_a649b7320bf7
01/08/2012 12:00 AM 64,017 2012_01_07_a649b7320bf7
01/09/2012 12:01 AM 64,021 2012_01_08_a649b7320bf7
12/16/2011 06:15 PM 1,736 index.html
31 File(s) 15,392,910 bytes

Directory of \stats\month

12/16/2011 06:15 PM 51 .htaccess
01/01/2012 12:00 AM 136,103 2011_12_a649b7320bf7
12/16/2011 06:15 PM 1,736 index.html
3 File(s) 137,890 bytes

Directory of \stats\year

12/16/2011 06:15 PM 51 .htaccess
01/01/2012 12:00 AM 51,908 2011_a649b7320bf7
12/16/2011 06:15 PM 1,736 index.html
3 File(s) 53,695 bytes

#2 Patrick Keil

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Posted 17 January 2012 - 06:50 PM

Unfortunately, we will need access to the affected LiveZilla installation (via FTP, MySQL and LiveZilla Client) to reproduce the problem a find a solution for you. Please provide us with the logins (via PM) and we will start our investigation ASAP.

Thanks for your understanding.

#3 medic

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Posted 19 January 2012 - 08:41 PM

While I would love to do that, as a company dealing with individuals and their personal medical information, I can't poke a hole in the server and let you in, our privacy policy won't allow that. I am happy to upload test files and return the results to you, whatever it takes, but giving you access is not an option. I recognize that it complicates and slows things down, but it shouldn't mean an end to resolving this.





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