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Reports stopped Generating


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#1 jhill2769

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Posted 06 June 2011 - 08:02 PM

The reports option has been working great for us, but as of June 02, 2011 it is no longer generating reports. If I click on reports in the bottom frame, it will show the raw numbers. However, if I try to bring up the report for June 02, it says there are 2 visitors though the raw number is 16. For June 03 through today it says that it cannot display the website. It looks like the stats are being kept properly, but the reports views aren't being generated. Is this a known issue with a workaround or a bug or something we've screwed up?

TIA!

#2 Derek Punzova

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Posted 07 June 2011 - 05:51 AM

Thank you for your request.

Unfortunately, we are not aware of this problem. Based on the given information, we are not able to provide a general solution for and/or reproduce this problem.

Creating a solution requires FTP access to the affected LiveZilla Server Installation and to the MySQL database used by LiveZilla as well.

If that is appropriate for you, please send me the FTP login via private message and we will investigate as soon as possible.
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek





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