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Pre-sales requirements


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#1 cy80rg

    Newbie

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Posted 10 February 2011 - 03:31 PM

Hi,

I'm looking to impliment LZ on our sales website.

Although I apreciate LZ is free (great price! ;) ) - can it offer the following that a commercial product would?

1. PreChat survey / query type / department selection - i.e "Please select your query type - sales, support, my account" etc
2. Operator initiated chat invite - Operator sees user on site, pushes a "Would you like to chat to an Advisor?" float box etc
3. Rules initated chat invite - chat invite floatbox based on client rules, ie IF PAGE=SALES_FORM.HTML, AND TIME ON SITE = >3minutes, PUSH SALES CHAT_INVITE, or simmilar.
4. Canned responces available to Ops - text stored in LZ and available via click / shortcut key.
5. API access - for example, I'd like to tie LZ into a full FAQ DB to dynamically match "search terms" in conversation to responces in FAQ system.

Happy to pay the "Premium Features" cost - but is LZ this level of product, or do I need to look elesewhere?

Looking forward to LZ responce, or pro/longterm users advice! :)


Thanks,

#2 Derek Punzova

    Support Team Member

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Posted 10 February 2011 - 03:50 PM

Yes for 1-4, no for 5.
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek





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