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Reporting & Analytics


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#1 Howzaat

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Posted 22 September 2010 - 05:07 AM

Hi all,

Firstly, I have trialled several live chat softwares, both free and paid versions, and LiveZilla is by far, the best I have used. :D

The only thing I have been unable to find is a reporting and analytics feature imbedded into the software.

Do you plan on adding a reporting and analytics feature in the future?

If not, can anyone recommend or suggest an add on, either a free version or a reasonably priced solution that will show me:
Total number of chats
Invitation acceptance rate
Total chat engagement rate
Total missed chat opportunities
Total time taken per chat/average
Report on visitor locations
Identify the most successful proactive invites
Determine proper staffing by the amount of chats received in time intervals

Thank you for your assistance.

Regards

Martin

#2 Derek Punzova

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Posted 22 September 2010 - 10:42 AM

These features will be available in the next major update (3.3.0.0).
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek

#3 Howzaat

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Posted 22 September 2010 - 11:29 AM

Thank you for your prompt reply Derek.

I look forward to seeing these features in the next major update!! ^_^

Regards

Martin

#4 numberdr0p

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Posted 29 August 2018 - 07:17 PM

Hi,

I've been using LiveZilla for quite a while now, and so far I haven't seen anything quite as robust. However the reporting and analytics is where I feel more can be done in terms of generating custom reports.

Because I've had my colleagues ask for detailed analytics and a way to drill down on those analytics for top level management, in the current setup we only get a fixed number of metrics which is fine but what if I do not need a certain metric like page visits but I need to know how many of those page visits actually converted and probably a nice pie chart to visualize this.

So to that effect I would suggest if re-building the current reporting dashboard will be a hustle, why not create an Api that we can use to connect to a service like Zapier which will open up a lot of potential for guys like us who need custom dashboards.

Thanks in advance.

#5 Patrick Keil

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Posted 31 August 2018 - 11:57 AM

Hi,

What you are asking for is already there.

You can create events representing your conversion scenario (like visit page xyz) -> link the event to a goal -> find goal in your reports.

Please note the new analytics feature in LiveZilla 8.x.

Hope that helps.





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