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LiveZilla Change Log (Closed)

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#1 Patrick Keil


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Posted 10 December 2008 - 11:20 AM

Please find the new change log HERE

2017-02-06, Beta

* New: Apply button on translation editor form
* Bugfix: Right click on ticket column header only works for sortable columns
* Bugfix: Save email from composer to knowledge base not working
* Bugfix: System messages will not be added when creating ticket from chat
* Bugfix: UTF8 special chars will be removed from knowledge base search string
* Bugfix: Trial info (days remaining) not showing
* Bugfix: Chat can't be printed once it ended
* Bugfix: Mobile chats are not getting through when "Visitors using a Smartphone or Tablet will open the External Chat Window" is activated
* Bugfix: Chats are not being removed from visitor_chats database
* Bugfix: External chat invite will not be shown in external chat window
* Bugfix: Translation editor not loading initial language when opened

2017-01-31, Beta

* New: Automatic Updates for reports
* New: Outside of opening hours info box
* New: Ticket comments show the date created
* New: Standardized select box for all plattforms
* New: Canceling a ticket reply asks for confirmation when input field is not blank
* New: Download emails button
* Change: Eye Catcher for On-Site Overlay Widget V2 is activated by default
* Change: Update notifier uses HTTPS instead of HTTP
* Change: Error report uses HTTPS instead of HTTP
* Bugfix: Chat invite "No, thanks" text missing or displaced in IE
* Bugfix: Trial info still visible after activating a PRO license
* Bugfix: Required input field won't receive focus after accepting a chat request
* Bugfix: Up/down button not working reliably when switching a standard text in ticket composer
* Bugfix: When creating a ticket from a (missed) chat the chat history gets lost and custom inputs will not apply
* Bugfix: PHP Notice: A non well formed numeric value encountered
* Bugfix: Active chat table showns wrong values for custom inputs (checkbox and combobox)
* Bugfix: Avatars in group chats member list not showing
* Bugfix: Multiple bugs related to the chat archive details view

2017-01-26, Beta

* New: Visitor notification with sound
* Bugfix: Subject get lost when converting email into ticket
* Bugfix: Ticket view will update after changing table column order
* Bugfix: Default text of knowledge base search input field is hard to read
* Bugfix: Chat message notification from internal chats shows ?? instead of name
* Bugfix: Custom input name max length changed to 32

2017-01-24, Beta

* Bugfix: After a visitor has left page visitor details still show him online (green earth icon)
* Bugfix: No IP/Operator/Language/Country visible in chat archive
* Bugfix: Sort Icon in Chat Archive
* Bugfix: Chat Archive shows chats in wrong order
* Bugfix: Show cache/cookie clearance information after updating
* Bugfix: Open Chat requests (waiting or queue) will crash when added to public chat group
* Bugfix: Visitor inactivity time not working reliably
* Bugfix: Group Chat Information and Group Ticket Information will not be shown in On-Site Chat Overlay V2
* Bugfix: Geo Tracking Server URL will be Base64 encoded to protect URL against CMS security replacements
* Bugfix: On-Site widget will be closed (minimized) after rejecting a chat invite
* Bugfix: Visitors can leave a message when operators are online option not working reliably
* Bugfix: Chat not scrolling down on mobile devices when chat panel has multiple rows
* Bugfix: SMTP authentication setting not saving reliably
* Bugfix: Update notification
* Bugfix: ComboBox value not visible in chat chat header box
* Bugfix: ComboBox Zero value is not saved correctly
* Bugfix: Operator status will change to away after 60 seconds disconnectivity
* Bugfix: Operators will sign off after 600 seconds disconnectivity (except mobile apps)
* Bugfix: Typing indicator not working reliably
* Bugfix: Depending on visitors locatation, chats are not getting through unless GEO Tracking has been deactivated

2017-01-12, Beta

* New Feature: Referrer clickable in visitor list
* New Feature: Public Group Chats
* New Feature: Closing ticket response composer requires confirmation when answer text available
* New Feature: Simple API Mode for Overlay Chat Widget 2
* New Feature: 3 different sizes for Overlay Chat Widget Icons
* New Feature: Terms of Service can be reviewed in Client Settings
* Bugfix: Event Time on site / Time on URL not working reliably
* Bugfix: Feedbacks table missing in report

2016-12-22, Early Access

* New Feature: SQL performance optimizations
* New Feature: New visitor monitoring engine (improved reliability and performance)

2016-11-01, Early Access

* New Feature: On-Site Overlay Chat Widget Version 2
* New Feature: External Chat Window Version 2
* New Feature: New chat engine (improved reliability,speed,new features)
* New Feature: Observer Mode
* New Feature: Windows Desktop APP
* New Feature: MAC OSX Desktop APP
* New Feature: Linux Desktop APP
* New Feature: Webbased installer
* New Feature: Avatar with custom color and user initials
* New Feature: Ticket Search Criteria
* New Feature: Add Placeholder in Knowledge Base Editor
* New Feature: Comments will be shown Ticket Preview
* New Feature: Knowledge Base Preview
* New Feature: Knowledge Base Copy/Paste functions
* New Feature: Execute cron jobs via API
* New Feature: New Event IF Starts Chats
* New Feature: New Event THEN Execute Code

* Bugfix: Feedbacks table missing in report
* Bugfix: When creating a ticket from an email channel 'chat' is preselected
* Bugfix: Group based chat invites are routed to single operators (not to group)
* Change: When answering a ticket the email of the selected message will be used as receiver
* Change: Chat forwards (auto or manual) will not create a new chat and will not raise the chat id


* New Feature (Web Client): Server Configuration
* New Feature (Web Client): Ticket Filters
* New Feature (Web Client): Ticket Reminder
* New Feature (Web Client): Visitor Details are shown right next to the chat
* New Feature (Web Client): Question Column in chat archive
* New Feature (Web Client): Table column order can be changed
* New Feature (Web Client): URI based visitor filters
* New Feature (Web Client): LOG Viewer
* New Feature (Web Client): Events Configuration
* New Feature (Web Client): Feedbacks Viewer
* New Feature (Web Client): Link Generator Code direct access list
* New Feature (Web Client): Avatars will be shown in operator list
* New Feature (Web Client): Operator can edit Visitor Details (name, email, company, phone, custom ...)
* New Feature (Web Client): Social Media Channel Configuration
* New Feature (Web Client): LDAP Interface
* New Feature (Web Client): Add picture to knowledge base entry
* New Feature (Web Client): Add link to knowledge base entry
* New Feature (Web Client): Website pushs
* Bugfix (General): Email filter not working reliably
* Bugfix (General): URI based visitor filter not working reliably
* Bugfix (General): Ticket channel filter not working reliably
* Bugfix (General): Link Generator Script name appears twice when saving
* Bugfix (General): Chat Invite senders can't be set to a group
* Bugfix (General): External chat windows show queue position even when deactivated in config
* Security: E-Mail Log and flood protection
* Change (General): Timeout for on-site overlay chats has been increased
* Change (General): Only one auto chat reply will be send out in a row
* Change (General): Chat partner list in external chat window will be hidden on mobile devices

* Change (Windows Client): Windows XP is no longer supported
* Change (Windows Client): NET Framework 4.5 is required
* Change (Web Client): UI Redesign
* Change (General): Name is a required field for all public group chats
* New Feature (Web Client): LDAP Support
* New Feature (Web Client): Link Generator
* New Feature (Web Client): Ticket category treeview
* New Feature (Web Client): Public Group Chats including user list
* New Feature (Web Client): Public access URL for knowledge base entries
* New Feature (General): Group folders for knowledge base / virtual knowledge bases
* New Feature (General): Separate read and write permission for knowledge base
* New Feature (General): Only one active conversation per visitor (concurrent chat) is permitted at any time (optional)
* New Feature (General): Ticket message creation and update time can be received through API
* New Feature (General): Ticket status selector parameter for API
* New Feature (General): TLS1.1+ Support
* New Feature (General): Option to disable 'change personal information' button in on-site overlay chat
* Bugfix (General): Ticket attachments may be removed when sending emails via phpMail
* Bugfix (General): Auto invites may not target the configured group
* Bugfix (General): EyeCatcher blocks access to content below when closed
* Bugfix (General): Dynamic groups can't be created under MySQL 5.7
* Bugfix (General): Visitor appear as "Guest XXXX" although a name has been entered

* New Feature (General): KB IDs can be changed
* Bugfix (General): MySQL 5.7 compatibility issues
* Bugfix (General): Ticket ID placeholder not working in subject line
* Bugfix (Windows Client): Create Email filter dialog opens multiple times
* Change (Windows Client): LDAP uid input field readonly removed

* New Feature (General): Filter rules for incoming emails
* New Feature (General): Events can be disabled for mobile devices
* New Feature (General): Knowledgebase statistics
* New Feature (General): Automatically send reports by email
* New Feature (General): Configure order of groups in group selection
* New Feature (General): Filter Tickets by specific groups
* New Feature (General): Translate customer question
* New Feature (General): Chat invite sender list can be set to all operators within a group
* New Feature (General): Link Generator parameter to hide all chat invites on certain pages
* New Feature (General): LDAP Support
* New Feature (General): Custom sub statuses and sub channels for tickets
* New Feature (General): Ticket channel can be changed for tickets
* New Feature (General): Ticket SubStatus and SubChannel accessible from API
* New Feature (General): Option to show operator avatar image on eye catcher speech bubble
* New Feature (General): Link Generator Settings can be saved to file and restored
* New Feature (General): Translate button on email preview window
* New Feature (General): Knowledge base entries will be sorted by clicks
* New Feature (General): Tickets created through call back service will show that on operator side
* New Feature (General): Group selection box can be shown above login input form
* New Feature (General): Whitelist for file upload extensions
* New Feature (General): Invite only mode: Option to hide Onsite Overlay Chat Widget unless there's a chat invite
* New Feature (General): Ticket Reminder
* New Feature (General): Floating Button V2
* New Feature (General): New Ticket Navigation
* New Feature (General): Ticket Priority
* New Feature (General): Ticket Watch List
* New Feature (General): Trigger events based on custom visitor information
* New Feature (General): Trigger events from javascript
* New Feature (General): Event trigger "in chat"
* New Feature (General): Event action "Add Tag (HTML code)"
* New Feature (General): Tickets waiting for reply for more than X hours will be highlighted
* New Feature (General): Knowledgebase search basis can be configured
* Performance (General): On-site chat widget will not enforce Visitor Monitoring
* Bugfix (General): Broken attachments on forwarded Ticket messages
* Bugfix (General): Feedback form allows 0 stars
* Bugfix (General): Ticket Autoresponder email is always sent using the default Mailbox
* Bugfix (General): Ticket translation button always applies to latest message
* Bugfix (General): Notification box not working for new tickets
* Bugfix (General): Custom script language not passing through to feedback form
* Bugfix (General): Feedback form opening in wrong browser sometimes
* Bugfix (General): Multiple issues with auto chat messages
* Bugfix (General): Focus jumps to the beginning of the field when replying to a ticket
* Bugfix (General): Auto SPAM Filter not working reliably
* Bugfix (General): Multiple email encoding issues
* Bugfix (General): Group selection ignoring language parameter
* Bugfix (General): Customer side file upload hangs when sending file matching file extension blacklist
* Bugfix (General): Chats can't be forwarded to groups that aren't marked as external
* Bugfix (General): Mask Chat Input Data not working reliably
* Bugfix (General): Dynamic Groups not working reliably
* Bugfix (General): Ticket has no waiting time when created from email

* Bugfix: Feedback report not showing custom titles
* Bugfix: Spaces in onsite-overlay widget menu
* Bugfix: Operator still shown as online after signing him off remotely
* Bugfix: Find related tickets keeps loading forever
* Bugfix: Knowledge base drag and drop not possible occasionally
* New Feature (General): Knowledge base search window will remember its state, size and position
* New Feature (General): Knowledge base edit HTML window will remember its state, size and position
* New Feature (General): Add images to canned resources with auto upload
* New Feature (General): Ticket attachments can be removed separately after x days
* Change (General): Email chat transcript will not be sent to all operators a chat was offered to

* Bugfix: Feedback button on onsite-overlay only works on first click
* Bugfix: Knowledge base can't be configured properly when no other service (chat, ticket) is activated
* Bugfix: Online time is not calculated correctly in events
* Bugfix: Try icon notification doesn't restart blinking on new tickets
* Bugfix: mysqli engine not giving any error details on initial database configuration
* Bugfix: Dynamic pass thru data not working reliably
* Bugfix: Closed chats appearing on overflow panel

* Bugfix: Chat invite not opening chat window
* Bugfix: Tracking script throwing error messages
* Bugfix: Up/Down botton on chat input field causing error
* Bugfix: Attachment is sometimes removed from outgoing emails
* Bugfix: When combining floating button and overlay the call back service is not activated
* Bugfix: Server Configuration -> Host can't be changed
* Bugfix: From time to time tickets remain invisible until restart of the client software
* Bugfix: Knowledge base entry title is temporary blank when scrolling up/down
* Bugfix: Emoticons are not quite in position
* Change: Question is now part of the default chat transcript email
* New Feature (General): Min length for knowledge base search queries can be configured
* New Feature (General): Apache version can be selected for htaccess files

* Change: Reports will show missed chats from auto routing
* Bugfix: Mark all tickets as read not working
* Bugfix: Chat archive waiting time is incorrect
* Bugfix: Tickets are marked as unread after operator reply
* Bugfix: Operator Typing indicator shows wrong status
* Bugfix: Operator Typing indicator overlaps last message
* Bugfix: Missing quick links for By Months and By Days in Yearly and Monthly report

* New Feature (General): Public Group Chat
* Bugfix: Pass thru parameters can't be overwritten once set
* Bugfix: Social Media Messages showing in wrong order
* Bugfix: Opening the Visitor details crashes client window sporadically
* Bugfix: Emails with invalid mime forward will stop LiveZilla from loading other emails
* Bugfix: Commercial Chat can't be started
* Bugfix: Alert appears mutliple times
* Bugfix: Pages field in visitors listing is empty
* Bugfix: Operator target parameter is being ignored when chat routing is set to All Operators
* Bugfix: Database configuration not saving - Can't connect to database error
* Change (General): Configuration to hide group selection will also affect external chat window when configured for the on-site overlay chat widget.

* New Feature (General): Significant number of performance and stability improvements
* New Feature (General): Public Knowledgebase with auto/search suggestions
* New Feature (General): New Rating / Feedback system with custom criteria
* New Feature (General): New Reports section Feedback for Operators and Groups
* New Feature (General): Global shortcuts for canned resources / knowledgebase
* New Feature (General): Add file when leaving a message through onsite chat overlay widget
* New Feature (General): Avatar in on-site overlay chat widget can be hidden when no picture is set
* New Feature (General): File uploads and Feedback for Overlay On-Site Chat Widget
* New Feature (General): Customizable height and width of Overlay On-SIte Chat Widget
* New Feature (General): Automatic size for Overlay Chat Eye Catcher Bubble
* New Feature (General): Feedback / Ratings for Overlay Chat
* New Feature (General): Canned resources / knowledgebase entries can end a chat
* New Feature (General): Operator ticket replies can be forwarded to email
* New Feature (General): Color selector allows HEX code input
* New Feature (Windows Client): Mute switch (mute all LiveZilla sounds temporarily)
* New Feature (Mobile/Web): User Management Panel
* New Feature (Mobile/Web): Support for "Call Me Back" requests
* New Feature (Mobile Client): Support for callback requests
* Change (Mobile/Web): New User Interface
* Change (Windows Client): Local database for tickets will be removed, no redundant data storage
* Change (General): Multiserver feature removed
* Change (General): Unsupported placeholders in Email Template "Operator Reply" are working now
* Change (General): SSL 3.0 will be disabled for FTP file uploads
* Bugfix: Chat invites from groups marked as hidden (
* Bugfix (Windows Client): Ticket response phrases can't be removed reliably sometimes
* Bugfix (Windows Client): Filter view sorting by date not working

* Bugfix (Web based Client): Chat input field loses focus in Internet Explorer
* Bugfix (General): Daily reports showing invalid date
* Bugfix (General): Problems with sorting tickets by waiting time
* Bugfix (General): On-Site Chat overlay opens external chat window when previewing code in Link Generator
* Bugfix (General): On-Site Chat overlay opens external chat window on chat invite when parameter "ovloe" is set
* Bugfix (General): On-Site Chat overlay eye catcher is clickable when hidden
* Bugfix (General): Windows client not detecting version mismatch when signing on to older servers
* Bugfix (General): Queue Messages from overlay chat are not display in Windows Operator Client sometimes
* Bugfix (General): Browser foreign key overflow
* Bugfix (General): Operator can't send messages on mobile app when auo-translation is active

* Bugfix: Operator Profiles (Visitcards) do not update properly
* Bugfix: Chat boxes sometimes can't be closed in Windows Operator Client
* Bugfix: Missing line breaks in Outlook
* Bugfix: Chat details listing display problems
* Bugfix: Chat transcripts are showing ' instead of '
* Bugfix: On-site Overlay chat on mobile devices opens a new chat window regardless of the configuration
* Bugfix: On-site Overlay shows chat transcript input even when chat transcripts are deactivated
* Bugfix: Configuration to hide EyeCatcher on mobile devices not working
* Bugfix: Chat bots (virtual assistance) falsify opening hours
* New Feature (API): Operator Property ExternalChats (array) and ExternalChatCount (int)

* New Feature (Windows Client): Create (area) screenshots and directly send them to chat / clipboard / canned resources
* New Feature (General): Create Tickets from Facebook messages and comments
* New Feature (General): Eye Catcher and Overlay Chat scalebreaker to ensure better responsiveness
* New Feature (General): Create Tickets from Twitter messages and tweets
* New Feature (General): PHP IMAP extension support as an alternative to ZEND Framework IMAP
* New Feature (General): Reports Chats / Tickets by group section
* New Feature (General): Reports Chat Invites section
* New Feature (General): Reports will include a bar chart for each section
* New Feature (General): Reports will use localized date formats
* New Feature (General): InnoDB can be used as database engine
* New Feature (General): Admin Wizard FTP allows to use SFTP private keys for authentication (for amazon aws)
* New Feature (General): File uploads can be deleted automatically after x days
* New Feature (General): Link Generator allows to configure primary color for external chat window (chat header lines background)
* New Feature (General): Leave message button can be deactivated in external chat window
* New Feature (General): Leave message button on overlay chat will be less eye-catching when chat is available
* New Feature (General): Configurable working day length / opening hours will define working day length
* New Feature (General): External chat window close icon (x) asks for confirmation
* New Feature (General): Queue information will also be shown in on-site overlay chat
* New Feature (General): Group setting Operators with a lower priority only receive chats when all operators with a higher priority are offline
* New Feature (General): Group description placeholder for signatures
* New Feature (General): On-site Overlay chat can be hidden on mobile devices
* New Feature (General): Subject and Geo location placeholders for email templates
* New Feature (General): HTML emails / HTML signatures
* New Feature (General): HTML preview in tickets section
* New Feature (General): Options to save/copy HTML chat transcript
* New Feature (General): Automatically set focus when loading external chat window to first input field
* New Feature (General): Operators can be signed off remotely from the server update screen
* New Feature (General): Lines and spaces from Excel or Calc data will be stripped when pasting
* New Feature (General): Eye Catcher Bubble can be shown/hidden after x seconds
* New Feature (General): When replying to tickets, the customers subject of incoming email can be used for outgoing email (template placeholder %subject%)
* New Feature (General): Anonymized Operator Ratings
* New Feature (General): URL from where a chat was initiated will be shown in chat archive and operator chat window
* New Feature (General): Filters can be configured separately for chats, tickets and visitor monitoring
* New Feature (General): Filter visitors by country
* New Feature (General): Bottom margin can be configured for on-site overlay chat
* New Feature (General): Chats will not be disconnected when overtaking an operator account from other device
* New Feature (General): Visitor can't leave message when operators are online option for on-site overlay chat
* New Feature (Mobile Client): Access to statistics & reports
* New Feature (Mobile Client): Access to filters
* New Feature (Mobile Client): Chat listing panel
* New Feature (Mobile Client): Translation editor
* New Feature (Mobile Client): Change password option
* New Feature (Mobile Client): Send FIle and Send URL dialog
* New Feature (API): Send email when adding a ticket message
* Change (General): Chat Bots will not affect statistics and reports
* Change (General): Chat Bots will be available outside of opening hours
* Change (General): Group conversion code to track chats must be javascript. HTML tags can not be used any more
* Change (General): New timeline header will be added in chats when time between messages > 5 minutes
* Change (General): (Predefined) Texts and Emails will not be cached
* Change (General): Hidden and misleading External Chat Window Settings moved into other sections
* Change (Windows Client): Temp files of operator thumbnails will not longer be created
* Change (Mobile Client): Sending chat invites when outside of opening hours is not possible
* Bugfix (Windows Client): Eye-Catcher Area clickable when hidden
* Bugfix (General): After deleting an operator, tickets will still be auto-assigned
* Bugfix (General): Ticket editor is lost after editing text
* Compatibility: The cloudflare rocketloader (bug?) stops chat from loading

LiveZilla Mobile APPS
LiveZilla Live Chat Windows Phone APP
* LiveZilla Live Chat Windows RT APP

* Security Patch (XSS, Mobile Client)
Affects users actively working with the mobile / web-based client. Attacker may send a link to the operator that, when clicked, may allow the attacker to execute malicious code in operator's browser
* Bugfix (General): Onsite-Overlay Chat not responsive after page reload
* Bugfix (General): Queued chats receiving fixed target operator when chat limits are set
* Bugfix (General): Different routing problems
* Bugfix (Windows Client): Certain chat window can't be closed until client is restarted
* Bugfix (Windows Client): Different sign on problems (blocked licenses/sessions)

* Bugfix (General): Multiserver Permission is disabled and can not be granted
* Bugfix (General): Chats not being archived when question is longer than 255 and contains certain special chars
* Bugfix (Mobile Client): Pending chats will be closed when returning from background mode
* Bugfix (Mobile Client): External chat window lost responsiveness on mobile devices

* Bugfix (General): Rating box not opening automatically as configured
* Bugfix (Windows Client): Chat Cursor not visible on Windows 8
* Change (General): Compatibility fix for PHP mod_security
* New Feature (General): LiveZilla Mobile APP for Blackberry

* Bugfix (General): Chat messages in dynamic group are not sent to all members
* Bugfix (General): Minor bugfixes for the overlay chat

* New Feature (General): Placeholders can be configured with automatic chat replies
* Bugfix (General): Email adresses are not detected as such in chat when domain is longer than 3 chars
* Bugfix (General): Timezone detection problem with multiserver installations
* Bugfix (General): RTL display problem with overlay chat
* Bugfix (General): W3C validation with XHTML RDFa
* Bugfix (General): Faulty commercial chat VAT calculation
* Bugfix (General): Waiting time before chat starts is taken into calculation of operator auto replies

* New Feature (General): Visitors email can be configured as sender for ticket messages and chat transcripts
* New Feature (General): IP's can be fully masked
* New Feature (General): Visitors can exclude themselves from tracking (data privacy)
* New Feature (General): Optimized on-site overlay chat UI with chat input format (including custom input fields / login mask)
* New Feature (General): Option to Print Tickets or Ticket Messages
* New Feature (General): Automatic waiting messages when customer is waiting for operator to respond
* New Feature (General): Auto close chat after X mins of customer's inactivity
* New Feature (General): File attachments for leave message / create ticket
* New Feature (General): New customer side external chat window without HTML4 frames
* New Feature (General): Original HTML email can be reviewed
* New Feature (General): Auto Capitalization
* New Feature (General): Sounds for overlay embedded chat invites
* New Feature (General): Operator priorities for chat allocation
* New Feature (General): Update ZEND Framework to version 1.12
* New Feature (General): LiveZilla API V2 Multiserver support
* Bugfix (General): Area code not displayed in client
* Bugfix (General): Iframe compatibility issues
* Bugfix (General): Overlay chat affects table borders on website
* Bugfix (General): Event blacklist configuration not working reliably
* Bugfix (General): Custom ticket fields can not be edited
* Bugfix (General): URL sometimes not available in Tickets
* Bugfix (General): Files cannot be downloaded on multiserver installations
* New Feature (Windows Client): Automatic and manual database optimization to fix slowdowns in client
* New Feature (Windows Client): Related tickets tab in ticket viewer
* New Feature (Mobile Client): GeoTracking world map
* New Feature (Mobile Client): Custom Startpages
* New Feature (Mobile Client): Auto Sign On
* New Feature (Mobile Client): Quick Search for chat replies
* New Feature (Mobile Client): Dynamic Groups
* New Feature (Mobile Client): Ticket details can be edited
* New Feature (Mobile Client): Operators can start chats with website visitors
* New Feature (Mobile Client): Operators can create filters/ban visitors
* New Feature (Mobile Client): Ticket notification / Push Message
* New Feature (Mobile Client): Auto Translation for chats and tickets
* New Feature (Mobile Apps): Vibrate on notification
* Change (Windows Client): When searching for tickets, other filter settings will be ignored
* Change (General): IMAP support removed for incoming emails

* Bugfix (General): Overlay chat is suggesting to resend last message when operator is Busy and no other operator is available

* Change (General): Performance and SQL optimizations
* Change (General): Reduces amount of connections between overlay chat and server
* Change (General): Reduces MySQL database size (long term)

* Change (General): Auto / event based chat invites will ring all operators when configured accordingly
* Change (General): Mobile extended operator accounts will not require PRO licenses
* New Feature (General): External chat window optimization to improve experience on mobile phones with small displays
* New Feature (General): Visitors using smartphones will use/open the external chat window (optional)
* New Feature (General): API V2
* New Feature (General): mysqli Support
* New Feature (General): Shared memory engine "MySQL"
* New Feature (General): TLS Support for SMTP/IMAP/POP
* New Feature (General): More reliable conversion of HTML into text emails
* New Feature (Windows Client): Input Language / Keyboard Layout will be saved/recovered for each chat separetly
* New Feature (Windows Client): Ticket Print Function
* New Feature (Windows Client): Guests identification number will also be shown in chat archive
* New Feature (Windows Client): Ticket Message Count will be shown in tickets table
* New Feature (Windows Client): Ticket messages can be translated
* New Feature (Windows Client): Ticket Group/Operator can be assigned from context menu
* New Feature (Windows Client): Subjects column in tickets table
* New Feature (Windows Client): Time/Date/Subject header will be added to forwarded emails
* New Feature (Windows Client): Recipients of forwarded emails will be saved
* New Feature (General): Permission Operator must auto accept chats
* New Feature (General): Permission Operator can see chat archive entries of his groups
* New Feature (General): Permission Operator can sign on from the mobile or web-based client
* New Feature (General): Permission Operator can reject chats
* New Feature (General): Onsite Overlay Chat can be ended by visitor (new close button)
* New Feature (General): Mobile login/account icon in operators view
* New Feature (General): Ticket filter "My tickets"
* New Feature (General): Ticket filter "My group's tickets"
* New Feature (General): Tickets can be assigned automatically incl. load balancer
* New Feature (General): Forward chats to other operator or show offline when chat was not accepted for X minutes
* New Feature (Mobile Client): Create Filters
* New Feature (Mobile Client): Permissions
* New Feature (Mobile Client): Chat Archive
* New Feature (Mobile Client): Auto accept chats
* Bugfix (General): Translation values are being ignored for list boxes
* Bugfix (General): Dynamic Groups will not be saved when MySQL STRICT_TRANS_TABLES is configured
* Bugfix (Windows Client): Undo/Redo in chat input not working sometimes

* Bugfix (General): Statistics and reports will not list Bots and Crawler when caching is enabled
* Bugfix (General): Several minor bugfixes for the caching / shared memory functions
* Bugfix (General): Several minor bugfixes for the mobile app
* Bugfix (General): Status of Ticket with a future creation date cannot be changed
* Bugfix (Mobile Client): Several minor bugfixes for the mobile app interface
* Bugfix (Mobile Client): Client not working when dynamic groups are existing
* New Feature (Mobile Client): Search tickets by Ticket Id

* New Feature (General): Group selection can be required, no group selected by default
* New Feature (General): Operators can be signed on from their desktop/mobile concurrently
* New Feature (General): Remote control for auto translation service
* New Feature (General): Auto translation service can be used with onsite overlay chat widget
* New Feature (General): Eye Catcher and optimized design for overlay chat
* New Feature (General): Visitors history can be extended
* New Feature (General): Hide customer data from operators (email, name, etc.)
* New Feature:(General): Name and email can be configured as required for the overlay/onsite chat window
* New Feature (General): Account used for sending emails (tickets, transcripts) can be configured for each group
* New Feature:(General): Option to prune Tickets with status Deleted after X days
* New Feature (General): Permission to edit ticket message details
* New Feature (General): Permission to cancel chat invites
* New Feature (General): Permission to cancel chat invites sent by others
* New Feature (General): SMTP Authentication can be turned off when needed
* New Feature (General): URL from where a ticket has been created will be shown in ticket view
* New Feature (General): Comments for visitors added to visitor form
* New Feature (General): Full listing of all chat invites sent to a website visitor added to visitor form
* New Feature (General): Full listing of all previous chats added to visitor form
* New Feature (General): Full history of recent visits for each website visitors added to visitor form
* New Feature (General): Full listing of all tickets added to visitor form
* New Feature (General): Timeout for chat invites
* New Feature (General): Shared Memory Support (SHMOP, Memcache(d) or APC) - better overall performance
* New Feature (General): URL website visitor is viewing will be saved with each chat/ticket
* New Feature (Windows Client): Ticket details can be edited
* New Feature (Windows Client): Send chat transcript email field prefield with the customers email
* New Feature (Windows Client): Operators can select welcome message by language in chat
* New Feature (Windows Client): Offline Operators can be hidden
* New Feature (Windows Client): New Chat/Ticket HTML WYSIWYG input controlreplacing the buggy spellchecker
* New Feature (Mobile Client): Ticket Functions
* New Feature (Mobile Client): Editor for canned resources
* New Feature (Mobile Client): File uploads for canned resources
* Change (General): Configurations will be saved in MySQL database
* Change (General): Chat Button code shortened
* Change (General): Amount of MySQL queries has been reduced significantly
* Change (General): Event messages for operators will be shown even when no permission for events is available
* Bugfix (Windows Client): Operator listing scrolls back to top for no reason
* Bugfix (Windows Client): Chats not being downloaded when deletion time is 0 even when deletion is deactivated
* Bugfix (Windows Client): Tickets showing wrong waiting time
* Bugfix (Windows Client): Custom columns will be reverted to invisible after sign off, sign in
* Bugfix (Windows Client): After deleting a ticket, next ticket below will be selected reliably
* Bugfix (Android APP): Different incompatibilities with Samsung devices
* Bugfix (General): After declining an overlay chat, allocation of other chats is delay for minutes
* Bugfix (General): Multiple incompatibilities causing problems with incoming emails and email attachments
* Bugfix (General): Translations of some forms (e.g. Edit Operator) are being ignored
* Bugfix (General): Operators can invite others even when they are not member of a chat room
* Bugfix (General): Extra timeout can not be activated
* Bugfix (General): Custom field value are not being replaced in chat transcript email
* Bugfix (General): Attachments on incoming emails will be dismissed when new ticket is generated
* Bugfix (General): ReplyTo of incoming emails is being ignored
* Bugfix (General): Queue waiting message is not shown
* Bugfix (General): New message title keeps showing in chrome

* Bugfix (General, targets older installations (3.x and 4.x) that have been upgraded to version 5.x directly): Chat archive MySQL table contains duplicate entries and no primary key exists. Results in a few problems with the chat archive.

* Change (General): Onsite overlay chat widget works on tablets and mobile devices now
* Change (General): Couple of CSS optimization for the onsite overlay chat widget
* Bugfix (General): Ok Button deactivated when trying to forward a chat

* Security Patches (CVE-2013-7032,CVE-2013-7033,CVE-2013-7034)
* Bugfix (General): User management changes being rejected
* Bugfix (General): FTPS, SFTP configuration changes are being ignored
* Bugfix (General): Ticket attachments appear without filename and extension

* New Feature (General): Several optimizations concerning display and function of the overlay widget on tablets
* New Feature (Windows Client): Operator listing of forwarding form will respect the sorting config of the general listing
* Change (Windows Client): Closing the email reply composer requires additional confirmation
* Bugfix (Windows Client): First post (=question) is not included when exporting chat history to txt file
* Bugfix (Windows Client): New Filter notification will be shown all the time ignoring the setting not to
* Bugfix (Windows Client): Basic Chat input field ignores Shift + Enter for new line
* Bugfix (General): Vertical resize of the chat window not handled correctly in latest chrome update

LiveZilla Mobile APPS
LiveZilla Live Chat IOS (IPad / IPhone) APP

* Security Patch (CVE-2013-6225, Mobile Client)
Affects LiveZilla Server installations on Windows Server with PHP version 5.3.3 or older and Mobile Client extension installed
* Security Patches (CVE-2013-6224, CVE-2013-6223)
* New Feature (Mobile Client): Chat invites can be canceled
* New Feature (Mobile Apps): Push message support and infinite timeout to keep APP alive in background
* New Feature (General): Chats can also be rejected when Groups Chats Limitation is exceeded
* New Feature (General): Attachments will be sent when using php mail() instead of SMTP
* Bugfix (General): Chat invite state is not updated
* Bugfix (General): Message center / notification is not shown when visitor starts a chat without entering a name

* New Feature (General): Internal Operator/Group chats stored in chat archive
* New Feature (General): Permission read/supervise internal Operator/Group chats
* New Feature (General): Operator Info Box (Name,Picture,Visitcard) can now be removed from external chat window
* New Feature (General): Automatic replies can also be configured for human operators and groups
* New Feature (General): Canned resources matching the visitors question will be offered while visitor is waiting
* New Feature (General): Onsite Chat and Floating Button can be combined (among each other and with other types)
* New Feature (General): Operator Permission "Start Chats"
* New Feature (Mobile Client): Chat Forwarding
* New Feature (Mobile Client): Multiserver Support
* New Feature (Mobile Client): Emoticons
* New Feature (Overlay Chat Window): Emoticons
* New Feature (Windows Client): History/log for tickets
* New Feature (Windows Client): Comments for tickets
* New Feature (Windows Client): Subject will be shown ticket viewer
* New Feature (Windows Client): Operator Comments for tickets
* New Feature (Windows Client): Tickets can also be created from missed chats listing
* New Feature (Windows Client): Progress indicator for tickets and chat archive
* New Feature (Windows Client): Position, state and size of the canned resources editor form will be saved
* New Feature (Windows Client): Position, state and size of the ticket viewer form will be saved
* New Feature (Windows Client): Community Translation Mode / Translation Packs
* Change (General): Start Chat phrase can be configured for the button and for the header separately
* Change (General): Select Language from Browser Identification setting removed
* Change (Windows Client): GeoTracking tab will only show up when GeoTracking is activated
* Change (Windows Client): QuickSearch redesign
* Change (Windows Client): Sidebar removed
* Change (Windows Client): Links will be sent through the HTML editor so text can be added more easily
* Bugfix (Windows Client): Ticket filter does not hide open tickets
* Bugfix (Windows Client): Ticket response composer offers same values multiples times in dropdowns
* Bugfix (Windows Client): Images in messages are not displayed correctly
* Bugfix (Windows Client): Column configuration is being lost when switching to a different LiveZilla Server
* Bugfix (Windows Client): Multiserver name not in shown in message center
* Bugfix (Windows Client): Switching between chats not working when there's no startpage and GeoTracking browser
* Bugfix (General): SSL detection fails on some webservers, insecure content warning
* Bugfix (General): When testing a mailbox connection it shows wrong email count
* Bugfix (General): Floating button shows in wrong position when aligned to the right
* Bugfix (General): Chat functions not available/visible in instant call back chats
* Bugfix (General): Ticket group assignment fails when there's no permission to receive all tickets
* Bugfix (General): Chat window new resizing correctly in chrome 30

LiveZilla Mobile APPS
LiveZilla Live Chat Android APP

* New Feature (Mobile APPS): Notifications
* New Feature (Mobile Client): Interface for IOS APP
* New Feature (Mobile Client): Minor bugfixes and optimizations
* Bugfix (Windows Client): Clients show wrong operator name in chat archive for chats that have been forwarded
* Bugfix (General): Alert shown to website visitors looks cut off one end
* Bugfix (General): Sound file for new tickets can not be changed through the configuration
* Bugfix (General): Hide group selection box parameter not working reliably

* Bugfix (Mobile Client): Compatibility and stability improvements
* Bugfix (General): Classic chat invite template cannot be configured
* Bugfix (General): Attachments not available on incoming mails when creating new tickets directly

* Protocol changes for the upcoming mobile APPS

* Bugfix: Translations are empty after updating from older versions

* New Feature (General): Full Ticket System
* New Feature (General): Web Client
* New Feature (General): Spam/flooding filter
* New Feature (General): Nokia/HERE Maps will be used a dynamic map provider, static map is still available
* New Feature (General): Translations will be updated and merged automatically (instead of overwritten)
* New Feature (General): Operator picture can only be changed by administrators (optional)
* New Feature (General): Several optimizations for the user management panel
* New Feature (General): Additional title for overlay chat bot (in addition to online and offline text)
* New Feature (General): SFTP Support
* New Feature (General): CronJob Interface
* New Feature (General): Tags for canned resources
* New Feature (General): InnoDB is no longer a requirement to use LiveZilla
* New Feature (General): Info field/description for chat/ticket inputs
* New Feature (General): Placeholder "rating" for chat transcript email
* New Feature (General): Users chat waiting Time will be shown in chat archive
* New Feature (General): The Person that has ended a chat will be shown in chat archive
* New Feature (General): Missed chats will be stored in global chat archive
* New Feature (General): Bot chats will be stored in global chat archive
* New Feature (General): Placeholders first name and last name
* New Feature (General): Bot Chats can be deleted from (global) chat archive after X days
* New Feature (General): Combine/merge Chat Tickets
* New Feature (General): Offline Messages/Tickets can be deactivated for bot chats
* New Feature (Mobile Client): Canned Resources
* New Feature (Mobile Client): Spellchecker and basic text formatting
* New Feature (Windows Client): Several improvements in the events and invitation section
* New Feature (General): Rating drop down in external visitor chat window can be opened automatically afer X minutes
* New Feature (General): Operator permission to change the profile/visitcard
* New Feature (General): Operator permission to change the profile/visitcard of other operators
* New Feature (General): Operator Accounts can be deactivated
* New Feature (Statistic and Reports): Missed chats will be listed in daily,monthly,yearly reports
* Change (General):Date/time message (System is getting started) at the beginning of a chat removed
* Change (General):Email subject moved from server configuration into predefined message configuration
* Change (General):Operators can take over bot chat
* Change (General): Maximum queue waiting time displayed is 10 minutes
* Change (General): New set of emoticons
* Change (General): Deactivating Magic Quotes is no longer a requirement to use LiveZilla
* Change (General): Operator name will be shown on callback screen when the call got through
* Bugfix (General): Operator/Bot profile pictures can not be changed through the admin panel
* Bugfix (General): Encoding problems with vcards
* Bugfix (General): Decembers months statistics in years report is incorrect
* Bugfix (General):Chat transcript email shows two different times
* Bugfix (General):Operator filter permission setting does not have an effect
* Bugfix (General):Personal Email link is not working
* Bugfix (General):No max length for chat inputs on overlay chat
* Bugfix (General):Ratings cannot be deleted from local computer
* Bugfix (General):Custom fields will not be shown the in the column editor form
* Bugfix (General):Client throws error not enough memory.
* Bugfix (General):Archived chats / Chat transcripts will be shown incorrectly when using a search query
* Bugfix (General):Call back feature will not work correctly when "Auto accept chats" setting is activated
* Bugfix (General):Using "<" causes problems with the formatting of the autoresponder email
* Bugfix (General):Popout from overlay not working for multiservers
* Bugfix (General):Problems when using overlay/on-site chats along with a custom leave message site,
bug report

#2 BurakUeda

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Posted 27 November 2015 - 01:28 AM


* Bugfix: Chat invites from groups marked as hidden

Problem still persists in

#3 Patrick Keil


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Posted 27 November 2015 - 08:53 AM

Hi Burak Udea,

Thanks for bringing this to our attention.

Can you provide a brief description on how to reproduce this issue in


#4 BurakUeda

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Posted 27 November 2015 - 09:22 AM

Hi Patrick.

Here is my setup:
  • 2 Websites: Site1, Site2.
  • 2 groups for each website, so 4 groups in total: Site1_support, Site1_sales, Site2_support, Site2_sales.
  • When creating links for Site1 hide groups for Site2, and vice versa.
  • Create two different auto invite messages for two sites.
  • Access both sites and wait for the auto invite popup, check the text.

#5 Patrick Keil


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Posted 27 November 2015 - 11:42 AM

Thanks, we will check.

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