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queue question


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#1 Guest_batrams_*

  • Guests

Posted 03 December 2008 - 07:00 PM

Hi - I see on http://www.livezilla.net/faq/?id=34#34 that incoming chat requests are assigned to a random logged-in user/agent. I have 2 questions:

1) If the agent does not respond, will the request the proceed to another agent?

2) Is there a way for the request to be sent to ALL logged in agents until some one accepts the chat request?

#2 Derek Punzova

    Support Team Member

  • Moderators
  • 6181 posts

Posted 03 December 2008 - 07:04 PM

No for both - sorry!
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek

#3 Guest_dotcomUNDERGROUND_*

  • Guests

Posted 03 December 2008 - 08:36 PM

It will be great to have the #1 feature in future updates :)





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