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Operator of one group see differnt number of chats

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#1 DanielR

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Posted 06 December 2019 - 07:47 AM

Dear LZ Team,

We often face the issues that operators who belong to the same group see a different number of chats within the chat overview (active chats, chats in queue etc.). We already checked the group and user settings but could not find any explanation why.
If the user settings are set to "See all chats of own group" and the different operators belong to the same group which settings can cause this difference?

Thanks,
DR





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