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does anyone answer direct emails????


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#1 wa4zlw

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Posted 22 November 2019 - 09:48 PM

Hi there...back on august 13 I sent a direct email to both support@livezilla.net and sales@livezilla.net and never heard back. This afternoon I replied to my original post to see if anyone sees it.

Can someone please reach out to me directly regarding this email?

Thanks Leon Zetekoff

#2 Patrick Keil

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Posted 25 November 2019 - 12:59 PM

Hi Leon,

Depending on the nature of your request, you should expect response within two days. We do see many out of scope support requests these days that may not get answered. Keep in mind that LiveZilla is not a managed or hosted service. We do not charge any monthly fees so our support capacities are quite limited.

Thanks for your understanding.

#3 wa4zlw

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Posted 27 November 2019 - 03:39 PM

Hi Patrick...I would expect an email answer to what would seem to be an easy question to answer. Well this is more than two days, it's months so that I find unreasonable. I can post the email here if you like. please advise.

thanks leon

#4 wa4zlw

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Posted 09 December 2019 - 08:56 PM

Hi Patrick...still waiting to get an answer. Here's the email that has still not received a response:


-------- Forwarded Message -------- Subject: introduction Date: Tue, 13 Aug 2019 09:38:42 -0400 From: Leon Zetekoff <leon@myinternetsupport.com> To: support@livezilla.net <support@livezilla.net>, sales@livezilla.net <sales@livezilla.net> CC: MIS: Vendor <vendor@myinternetsupport.com>


Hi there!

We are trying out LiveZilla. We have developed, over a ten-year period, a robust billing platform used for ISPs or really for anything that can be billed. It is very flexible.

Does LiveZilla have an API or is there a way we can integrate it into our billing platform?

Looking forward to hearing from you.

Thanks Leon Zetekoff

#5 Patrick Keil

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Posted 12 December 2019 - 10:32 AM

Yes, there's in an API, just check our website.

However, without any details, it's not possible to answer your question.

#6 wa4zlw

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Posted 18 December 2019 - 02:49 PM

Hi patrick - just seeing this as I did not get email notification. What do you need to know and can we move this to email and off the list?

Thanks leon





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