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does anyone answer direct emails????

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#1 wa4zlw


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Posted 22 November 2019 - 09:48 PM

Hi there...back on august 13 I sent a direct email to both support@livezilla.net and sales@livezilla.net and never heard back. This afternoon I replied to my original post to see if anyone sees it.

Can someone please reach out to me directly regarding this email?

Thanks Leon Zetekoff

#2 Patrick Keil


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Posted 25 November 2019 - 12:59 PM

Hi Leon,

Depending on the nature of your request, you should expect response within two days. We do see many out of scope support requests these days that may not get answered. Keep in mind that LiveZilla is not a managed or hosted service. We do not charge any monthly fees so our support capacities are quite limited.

Thanks for your understanding.

#3 wa4zlw


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Posted 27 November 2019 - 03:39 PM

Hi Patrick...I would expect an email answer to what would seem to be an easy question to answer. Well this is more than two days, it's months so that I find unreasonable. I can post the email here if you like. please advise.

thanks leon

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