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Livezilla Support not available

Livezilla support availability

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#1 DanielR

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Posted 04 October 2019 - 01:27 PM

Dear Livezilla Team,

We have sent several requests to your support as well as posted questions in the forum. It appears that currently no one is getting back, the roadmap not touched since August, 28th which is quite concerning. Are there any issues? Can you please get back to us and on our questions?


#2 Patrick Keil


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Posted 07 October 2019 - 10:07 AM

Hi Daniel,

Considering that we are not charging any support fees while LiveZilla (as an extensive, selfhosted php application) has potentional for huge number of support issues per user, we are typically receiving more requests than our small support team can handle. Your latest tickets are quite complicated, describing highly individual issues that seem not to affect other users. Unfortunately, changing the behaviour of LiveZilla towards individual requirements is outside of the scope of our support.

Thanks for your understanding.

#3 DanielR

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Posted 10 October 2019 - 04:35 PM

Hello, Thanks for getting back. We are happy to pay for a more individual support to solve the issues we are currently facing. Please get back to me via pn if possible.
Thanks again, DR

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