Jump to content


Chat archive without operator

Chat archive

2 replies to this topic

#1 webfatorial

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 29 April 2019 - 12:05 PM

Hi!

We are using Livezilla for years, and havent seen any problem like this.

Apparentely, without any config modification, operators stopped being listed on “Chat Archive”.

https://imgur.com/a/qCr2URy

This happened after March, 12, 2019.

We are using Livezilla 7.0.5.3.

Accessing Database, we noticed that column ‘internal_id’ is empty on table ‘chat_archive’ after this date.

Does anyone know what could have happened? Or what can be done to resolve this issue?

Thanks.,

#2 Patrick Keil

    Administrator

  • Administrators
  • 3790 posts
  • LocationSingen, Germany

Posted 02 May 2019 - 09:20 AM

Hi,

Quote

Does anyone know what could have happened?

Unfortunately, this is not a known issue.

Quote

Or what can be done to resolve this issue?

Please start here:

https://www.livezilla.net/support/en/

#3 webfatorial

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 10 May 2019 - 04:43 PM

we looked at each of the items listed, unfortunately we did not find any problems.

We are considering upgrading to version 8, know if we need to take any special care to perform this update.

thank you.,





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users