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timeout_clients - undefined index Errors

timeout error

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#1 DanielR

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Posted 11 March 2019 - 08:43 AM

Dear LZ Team,

Lately we are receiving a lot (50+ a day) of the following errors:

LZ Version: 8.0.0.7

06.03.19 17:24:20 ERR# 8 Undefined index: timeout_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.external.inc.php IN LINE 119
06.03.19 17:24:20 ERR# 8 Undefined index: timeout_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.external.inc.php IN LINE 119
06.03.19 17:24:20 ERR# 8 Undefined index: timeout_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.external.inc.php IN LINE 119

It seems this is notice indicates that variable `timeout_clients` does not exist.

We also see quite a lot of this errors:

10.03.19 22:38:24 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
10.03.19 22:42:50 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
10.03.19 22:42:50 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
10.03.19 22:42:50 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735

Can you please check?

Thanks,
Daniel

#2 DanielR

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Posted 13 March 2019 - 08:57 AM

Hello LZ Team,

Could you please check this the error still persis.

13.03.19 00:00:25 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
13.03.19 00:02:03 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
13.03.19 00:56:32 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
13.03.19 02:31:08 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735
13.03.19 02:32:56 ERR# 8 Undefined offset: 1 /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 7735


14.03.19 11:37:52 ERR# 8 Undefined index: timeout_chats /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1132
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_chats /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1132
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_chats /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1132
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_chats /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1132
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_chats /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1132
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_chats /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1132


14.03.19 11:37:52 ERR# 8 Undefined index: timeout_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1024


14.03.19 11:37:52 ERR# 8 Undefined index: poll_frequency_clients /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.users.inc.php IN LINE 1026
14.03.19 11:37:52 ERR# 8 Undefined index: timeout_track /var/www/livezilla_server_8.0.0.7/livezilla/_lib/objects.global.inc.php IN LINE 1054

Thanks,
Daniel

#3 elkander

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Posted 14 March 2019 - 06:48 AM

Same issues here in our PHP error log:

13.03.19 10:30:14  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/server.php IN LINE 72
13.03.19 10:30:14 ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:14  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:14  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:14 ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:14 ERR# 8 Undefined index: poll_frequency_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1026
13.03.19 10:30:14  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:15  ERR# 8 Undefined index: timeout_track /var/www/livezilla/_lib/objects.global.inc.php IN LINE 1056
13.03.19 10:30:48 ERR# 8 Undefined index: timeout_clients /var/www/livezilla/server.php IN LINE 72
13.03.19 10:30:48 ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:48 ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:48 ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:48  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:48  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:48  ERR# 8 Undefined index: timeout_track /var/www/livezilla/_lib/objects.global.inc.php IN LINE 1056
13.03.19 10:30:52  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/server.php IN LINE 72
13.03.19 10:30:52  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:52  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:52  ERR# 8 Undefined index: timeout_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1024
13.03.19 10:30:52  ERR# 8 Undefined index: poll_frequency_clients /var/www/livezilla/_lib/objects.global.users.inc.php IN LINE 1026
13.03.19 10:30:52 ERR# 8 Undefined offset: 112 /var/www/livezilla/_lib/objects.global.inc.php IN LINE 9665


#4 Patrick Keil

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Posted 14 March 2019 - 02:37 PM

Hey,

This is not a general issue so you will need to isolate this further.

Do you use one of our APIs? If yes, are the error messages related to API calls?

Thanks.

#5 DanielR

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Posted 14 March 2019 - 03:20 PM

Hello,

In terms of our environment we are using your API only in a very few cases at the moment (test phase for just one dedicated group and channel) which would not fit to the total number of errors we see in PHP log. How can we further isolate the issue?

Thanks,
Daniel





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