Jump to content


Create new Chat Group failed

chat chatgroup

3 replies to this topic

#1 DanielR

    Advanced Member

  • Members
  • PipPipPip
  • 76 posts

Posted 08 March 2019 - 09:52 AM

Dear LZ Team,

We are currently run on Version 8 and face problems with the creation of new chat groups as well as with the removal of group memebers. While trying to create a new chat group we get the error:

07.03.19 11:36:14 - 1136: Column count doesn't match value count at row 1
SQL: INSERT INTO `lz_groups` (`id`, `name`, `owner`,`dynamic`, `description`, `opening_hours`,`chat_inputs_hidden`, `ticket_inputs_hidden`, `chat_inputs_required`, `ticket_inputs_required`, `chat_inputs_masked`, `ticket_inputs_masked`, `chat_inputs_cap`, `ticket_inputs_cap`,`visitor_filters`,`ticket_sender_name`,`ticket_email_in`,`ticket_assignment`,`priorities`,`priority_sleep`,`position`) VALUES ('a505614dba0c59699c62e45fd229f3a0', 'LiveOdds-Supervisors','366683de9d',1,'','','','','','','','','','','','','','','','','',0,0);

an no chat group is created.

Our supervisors and admins tried to remove chat group members but the button for this always is greyed out.

Could you please check?

Thanks,
DR

#2 Patrick Keil

    Administrator

  • Administrators
  • 3841 posts
  • LocationSingen, Germany

Posted 08 March 2019 - 11:05 AM

Hi,

That's a known problem and on our list for 8.0.0.8 coming next week.

Cheers.

#3 DanielR

    Advanced Member

  • Members
  • PipPipPip
  • 76 posts

Posted 12 July 2019 - 09:56 AM

Hello, Thanks. We are now on the latest LZ version. However, removing operators from chat groups still doesn't work even if all permissions are granted to the admin. Button "Remove from Chat group" is always greyed out as well as all other actions if we click on the affected operator. Permission "Perform actions on all chat groups" is granted already. Can you please check? Thanks, Daniel

#4 Patrick Keil

    Administrator

  • Administrators
  • 3841 posts
  • LocationSingen, Germany

Posted 12 July 2019 - 11:22 AM

Quote

Button "Remove from Chat group" is always greyed out
Sorry, that won't work. This function is meant to remove external users (visitors) only.

Operators can't be removed, they must remove themselves.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users