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API - Answered vs Missed Chats

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#1 XN-Matt

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Posted 11 January 2019 - 10:26 PM

Hi there,

For the API (and email transcripts), there does not appear to be a way to only pull answered chats. The same goes for email transcripts, these are sent even if the chat is started but declined.

In any instance, we want to store completed chats only from the API and only want to send a transcript to users who actually chatted with a human.

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