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Merge chats

merge

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#1 IMQ

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Posted 09 January 2019 - 08:26 AM

Hi!

Sometimes our customers interrupt their chats and some minutes later they start a new one. Often they connect from another device (using another ip or browser, so it appears as a new visitor) but they want to continue the conversation topic where they left it, so our operators have to search in the Chat Archive and alternate between several chats.

Is there any way to "merge" various chats, same as alredy is possible with tickets. If not, would be possible to implement it on a next update?

Thanks!

#2 IMQ

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Posted 23 April 2019 - 09:45 AM

Hi again!

Am I the only one that will see this feature really useful?

#3 Patrick Keil

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Posted 24 April 2019 - 08:45 AM

Hi,

Thanks for your thoughts.

We will consider that for one of the next updates.





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