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Make default greeting

greeting

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#1 MaBecker

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Posted 18 December 2018 - 10:35 PM

Hi,

is is possible to select a default greeting selection under here. It seems to sometimes save a selection but this is sadly not permanent. I would like that the firstname is not preselected.

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#2 Patrick Keil

    Administrator

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Posted 19 December 2018 - 12:05 PM

Hi,

Please note that the Ticket Reply Composer form is completely auto learning.

It will save all your inputs (Salutation, Introduction, ...) for each language separately. Depending on the ticket's language, it will then auto populate the dropdowns with the values that have been used most often.

Means, the more replies you compose, the more likely that the form is prefilled correctly.

Hope that helps.





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