3 replies to this topic

[Wessel]

Hi,

I'm trying to retrieve the list of Open/unopened tickets (p_status=0 ) (for nagios I like to track this)

API Docu: https://www.livezill..._section=Ticket

Running the following line:

curl https://localhost/api/v2/api.php \
	  -d "p_user=<username>" \
	  -d "p_pass=<password>" \
	  -d "p_tickets_list=1" \
	  -d "p_status=0" \
	  -d "p_json_pritty=1" -X POST |jq

Always returns:

{
  "Tickets": []
}

Leaving the p_status=0 out, will give me all tickets including the status open.

Using any other number of the p_status 1~4 works and gives me the correct list of tickets in that state.
Filtering on the p_status=0 just seems not to work..

Options for p_status
[0] = Open <=== This one can not be filtered.
[1] = In Progress
[2] = Closed
[3] = Deleted
[4] = Pending

Is there a mistake at my side, or is this not yet working


Any other alternative to finding the amount of unopend/new tickets with the API ?

Wessel

[Patrick Keil]

Hi Wessel,

Thanks, we will fix that with 8.0.0.5 coming later this month.

[Wessel]

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Thanks!

[Patrick Keil]

We did some research, the problem can't be reproduced on our side.

Quote

[0] = Open <=== This one can not be filtered.

We get several tickets within the given timespan having status 0.

Please check and double check if other filters make sense.