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Chat API - Live Transcripts

chat api

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#1 DanielR

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Posted 04 December 2018 - 12:40 PM

Dear LZ Team,

We are currently in progress to implement the new Chat API to one of our interfaces. However, we are currently not sure how to get/fetch live transcripts/messages of the running chat conversation using the API endpoint. Is this possible?

Thanks,
Daniel

#2 Patrick Keil

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Posted 04 December 2018 - 02:56 PM

Hi Daniel,

The API does not provide real time updates, only transcripts of closed sessions.

However, keep in mind that your have full access to the database, all chat messages are stored in mysql.chat_posts.

Cheers.

#3 DanielR

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Posted 05 December 2018 - 10:23 AM

Thank you!





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