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Chat Invitation - Use Target Group From Chat Widget Routing

chat invitation group chat widget

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#1 drethan

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Posted 03 December 2018 - 05:46 PM

Hi,

I'm trying to see if the following request is possible.

Operator initiates "Chat Invitation" from Visitors Tab. On the Chat Invite Form there is a drop-down for group.

Can the group default to the "Target Group" from the chat widget -> routing ?

We use groups to separate our clients and so we want to make sure we eliminate any possibility of human error. Currently the group selected here overwrites the target group for this chat widget. I have attached screenshots for further clarification.

Attached Thumbnails

  • Attached Image: chat_widget_routing.png
  • Attached Image: chat_invitation_form.png


#2 Patrick Keil

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Posted 04 December 2018 - 03:02 PM

Hi,

Quote

Target Group" from the chat widget -> routing

No, there's no relation between these two configurstions. The client does not know what's configured on visitor side.

You may want to use automatic invites in this scenario.

Cheers.





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