Jump to content


Knowledgebase: Cant rate entry as helpful

Knowledgebase Entry Cant Rate

2 replies to this topic

#1 MaBecker

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 16 November 2018 - 12:27 AM

Dear Livezilla Support,

i have an error where my users cannot rate knowledgebase entrys. There normally is a svg Icon with Thumbs UP / Thumbs Down but this seems to be missing.
This is what i see:

Attached Image: Unbenannt.PNG

Code Browser:

Attached Image: Unbenannt.PNG

Im using the Beta Build.

#2 Patrick Keil

    Administrator

  • Administrators
  • 3790 posts
  • LocationSingen, Germany

Posted 19 November 2018 - 03:21 PM

Hi,

I did some research but this is not a known issue and I don't know what's causing this.

This could be related to security settings/modules running on your webserver. There should be two placeholders (<!--icon_yes--> and <!--icon_no-->) but these are missing in your servers response.

#3 MaBecker

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 19 November 2018 - 07:04 PM

View PostPatrick Keil, on 19 November 2018 - 03:21 PM, said:

Hi,

I did some research but this is not a known issue and I don't know what's causing this.

This could be related to security settings/modules running on your webserver. There should be two placeholders (<!--icon_yes--> and <!--icon_no-->) but these are missing in your servers response.
I have and old Installation on the same Webserver, it only affects the new installation. I have a Paid plan, can i send you the details for further investigation?





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users