Jump to content


Chats stuck


2 replies to this topic

#1 Kevman1982

    Advanced Member

  • Members
  • PipPipPip
  • 30 posts

Posted 02 November 2018 - 01:10 PM

Since updating to the latest version 7.1.0.9 from 7.0.9.5 which was working ok.

We have been getting reports from our operators that they are unable to accept chats reliably.

I have bypassed and fixed some javascript problems as mentioned in another post but it is still happening.

I have just logged in to take a look myself and can see 4 chats marked as waiting which I can not take in the client and where the clients are no longer connected yet they will not dissapear from the list (see screenshot)

Posted Image

Any ideas or things I can try (client/database) side?

#2 Kevman1982

    Advanced Member

  • Members
  • PipPipPip
  • 30 posts

Posted 02 November 2018 - 01:28 PM

hmm looks like they were cached in the clients? restarting the client removed them for me... maybe our operators are experiencing the same issue?

#3 Patrick Keil

    Administrator

  • Administrators
  • 3700 posts
  • LocationSingen, Germany

Posted 02 November 2018 - 02:09 PM

Hi,

that's not a known or general issue.

If possible, please provide step-by-step instructions on how to reproduce the problem.

Cheers.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users