Jump to content

Uncaught ReferenceError: OverlayChatWidgetV2 is not defined when widget hidden

2 replies to this topic

#1 g.carlassare


  • Members
  • Pip
  • 1 posts

Posted 25 October 2018 - 12:00 PM

We added the Chat Overlay Widget V2 to our website and we hid it on mobile checking the option General > TouchDevices > HideOnSmartphones under the Edit page of the widget.

But every time we load the page on mobile we get this error
Uncaught ReferenceError: OverlayChatWidgetV2 is not defined
	at resource.php?t=js&1=jsglobal.min.js&2=jsbox.min.js&3=jstrack.min.js&v=ahjxcd3a&4=jsextern.min.js:1

We tried putting the widget inside an empty page and the error is still present

#2 Patrick Keil


  • Administrators
  • 3854 posts
  • LocationSingen, Germany

Posted 26 October 2018 - 11:11 AM


Thanks for bringing this to our attention.

I can confirm this bug, we will fix it right away for the next update.


#3 Kevman1982

    Advanced Member

  • Members
  • PipPipPip
  • 30 posts

Posted 30 October 2018 - 10:08 AM

You also get this bug when using the other links/widgets the only way I could get this error to dissapear on text links for example was to also include the chat overlay widget and then manually hide it with css as it wasn't required on that page.

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users