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URL's in chat window

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#1 jfrancis10


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Posted 26 September 2018 - 03:18 PM

My tech's like to send urls to customers in there chats. Is there a way for force those urls when clicked on to open a new browser window? Tech's have complained that customers are clicking the links and there chats are being dropped and the user needs to open a new chat window.

I have looked around the UI but have not seen any settings not sure its possible.

Thanks JF

#2 Patrick Keil


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Posted 28 September 2018 - 12:18 PM


This is not the normal behaviour, links open in a new window on customer side.

Is your installation up-to-date?


#3 jfrancis10


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Posted 01 October 2018 - 02:40 PM


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