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Input Field Title Disappearing

input field title

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#1 jfrancis10

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Posted 10 September 2018 - 01:20 PM

When people go to the new chat window they are not able to see what is required in the Name field because the cursor has dropped into the field automatically. This is causing some confusion for my users. Is there a way to not drop the cursor in the field automatically or to make the Name (Standard Field) persistent so that the title does not disappear like the behavior in version 6.

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TY

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#2 Patrick Keil

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Posted 24 September 2018 - 07:55 AM

Hi,

Thanks for bringing this to our attention.

Quote

Is there a way to not drop the cursor in the field automatically

I did some tests but I don't see this happening. Can you provide some more details?

Cheers.

#3 jfrancis10

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Posted 24 September 2018 - 07:10 PM

This issues only happened in IE 11, chrome and FF don't have the same behavior.

The issue happened on two different Chat servers we run. Separate IIS, MySQL and Server 2008 on VM - the issue was the same in both environments

I was able to workaround by: Adding a custom input field, setting that field to position 1 in the form, then I hid the field. This seem to have done the trick.

Thanks for Replying
JF





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