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Reports show more chats than the real

statistics reports bug

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#1 lhcampos

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Posted 05 September 2018 - 02:07 PM

We are using Livezilla for more than 4 years at the same server, since 4.x.

And now we noticed that our reports are showing more chats than the real.

For an operator on September 4, 35 chats are displayed at reports. However, when counting manually, we noticed that there were only 27 chats on this day for this operator.

We also noticed that incoming chats IDs are not following an exact sequence. For example, we had a chat with ID 528131 and the next one had the ID 528133. Where is the 528132? Maybe this is somehow related to this bug.

We are using Version 7.0.8.9.

Is there anything that we can do to fix it?

Regards

#2 Patrick Keil

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Posted 06 September 2018 - 07:52 AM

Hi,

This is not a known issue.

Please provide step by step instructions on how to reproduce this issue.

Thanks.

#3 lhcampos

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Posted 06 September 2018 - 10:51 AM

Hello Patrick,
This is a problem that occurs all the time on our server.
We do not have to do anything to reproduce it.

If you wish, I can give you access to the server so that you can see the problem happening live.

How can I do this?

Thank you

#4 lhcampos

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Posted 20 September 2018 - 07:39 PM

Hello?

#5 Patrick Keil

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Posted 24 September 2018 - 07:59 AM

Hi,

Please provide step by step instructions on how to reproduce this (preferably with a fresh installation).

This is not happening in our tests, I see the correct amount of chats.

Thanks.





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