4 replies to this topic

[Nathalia]

Hi,

I would like to know if there is any specification for the network to be used by the operator. We constantly presented problems with sound notification of a new chat, because don’t sound. We have already reviewed the settings and everything seems ok.
We also connect from another network and it sounds perfectly.

Thanks.

[Patrick Keil]

Hi Nathalia,

Thanks for bringing this to our attention.

Do you use the APP or the browser console?

Can you hear test sounds when you go to Server Configuration -> Sounds?

Cheers.

[Nathalia]

Hi,

We used browser console.

yes, everithing in configuration sound fine.

thanks

[Patrick Keil]

What about Client Configuration -> Notifications?

Keep in mind that browsers ignore sounds when you switch to another tab. Could that be the problem?

Please consider to use our desktop APPs when you don't have such problems.

Cheers.

[Nathalia]

Thanks