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Message settings per Group

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#1 XN-Matt

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Posted 04 July 2018 - 10:54 AM

We're finding that we would like some of our groups to have the option to leave a message but others not.

We can disable the ticket/options and to only show when online but in these instances, if the chat is rejected or not answered, it opts the user to leave a message with a link but that does not actually do anything. As the link is hard-set in the code instead of via translation/language file, we cannot remove it but again, that would apply to all on the same language which is a problem as it impacts all.

Additionally, we'd only like some groups to send email transcripts but the setting is a global one.

It would be nice if some of these settings were moved to a per group basis for better unique control.

#2 Patrick Keil


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Posted 04 July 2018 - 11:51 AM

Hi Matt,

Thanks for your thoughts.

We will consider to change it accordingly.


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