Jump to content


Operator can`t login


13 replies to this topic

#1 JoeS

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 02 July 2018 - 08:21 AM

Hello,

I have a problem with a new operator, i added the Operator with LDAP Auth.

If he trys to login, immediately he got a message that he logged out by another operator, even if its no other operator logged in.

The lizenz is for 10 operators, with the newone we are only 7 operators, no bots are configured!

The logfiles from the client are empty!

#2 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 17 July 2018 - 03:34 PM

I'm getting the same thing on mine 7.1.0.3
Unlimited, it's letting some people on but not new logins.

#3 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 17 July 2018 - 03:36 PM

In the DB the password field isn't be populated for these new users even when it looks like they are logged in but then booted out.

#4 Patrick Keil

    Administrator

  • Administrators
  • 3632 posts
  • LocationSingen, Germany

Posted 18 July 2018 - 07:32 AM

Hi,

Thanks for bringing this to our attention. Unfortunately, this is not a known issue and I can't reproduce the problem.

We would need to have access to an affected installation. Please create a ticket on our website and reference this topic.

Cheers.

#5 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 18 July 2018 - 03:24 PM

Before I open a ticket I am going to try a few things on my side overnight tonight and see it I can fix it. I suspect it may be PHP LDAP but we shall see.

#6 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 14 August 2018 - 04:34 PM

View PostPatrick Keil, on 18 July 2018 - 07:32 AM, said:

Hi,

Thanks for bringing this to our attention. Unfortunately, this is not a known issue and I can't reproduce the problem.

We would need to have access to an affected installation. Please create a ticket on our website and reference this topic.

Cheers.

What type of logs/access will you need to correct this. I updated to the most recent version and it still happens. Only on new accounts, any current accounts are still working.

#7 Patrick Keil

    Administrator

  • Administrators
  • 3632 posts
  • LocationSingen, Germany

Posted 16 August 2018 - 12:17 PM

We were able to reproduce this issue on a customer installation, a fix will be included in the next update.

Thanks for your patience!

#8 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 20 August 2018 - 04:12 PM

View PostPatrick Keil, on 16 August 2018 - 12:17 PM, said:

We were able to reproduce this issue on a customer installation, a fix will be included in the next update.

Thanks for your patience!

Perfect i've stopped adding users right now due to this issue.

Thanks
Jason

#9 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 27 August 2018 - 02:29 PM

View PostPatrick Keil, on 16 August 2018 - 12:17 PM, said:

We were able to reproduce this issue on a customer installation, a fix will be included in the next update.

Thanks for your patience!

What is the timeline for this?

#10 Patrick Keil

    Administrator

  • Administrators
  • 3632 posts
  • LocationSingen, Germany

Posted 28 August 2018 - 11:39 AM

Here you go:

https://trello.com/b...vezilla-roadmap

#11 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 02 October 2018 - 03:06 PM

In version 7.1.0.7 this issue is there.

If I create a LDAP based login, they get the same error as before. If I change them to standard they can login and then I can change them back to LDAP after that and they are good after that point.

#12 Patrick Keil

    Administrator

  • Administrators
  • 3632 posts
  • LocationSingen, Germany

Posted 03 October 2018 - 09:04 AM

Hi,

Yes, you are right. The will be another update (7.1.0.8) later this day.

I'm sorry for the ongoing trouble with LDAP login.

#13 JayMan

    Member

  • Members
  • PipPip
  • 19 posts

Posted 03 October 2018 - 06:23 PM

View PostPatrick Keil, on 03 October 2018 - 09:04 AM, said:

Hi,

Yes, you are right. The will be another update (7.1.0.8) later this day.

I'm sorry for the ongoing trouble with LDAP login.

Thanks.

one more LDAP question. Any plans to allow binding to multiple domains. We are starting to use this across our company but some of our offices have there own domain.

#14 Patrick Keil

    Administrator

  • Administrators
  • 3632 posts
  • LocationSingen, Germany

Posted 05 October 2018 - 07:28 AM

Quote

Any plans to allow binding to multiple domains
Unfortunately, no. We don't plan to add multi domain support.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users