3 replies to this topic

[JoeS]

Don´t know to explain in english what the problem is, but i will try...

If i look at a ticket, generatet from a mail the preview of: ä, ö, ü, ß look like this:




If i open the ticket in html-view everything is ok,
but if i try to forward the ticket as a mail,
or i try to answer inline the sendet mail looks like the preview...

thats what the locales of my server are:


is something else i can check? or is that a known issue?

[Patrick Keil]

Hi Joe,

Can you provide step-by-step instructions on how to reproduce this problem?

Would make thing easier to understand.

Thanks.

[JoeS]

No need to do that, I found out that is not a problem of Livezilla.

The problem came from the sending client, per default the outlook client is not sending with utf-8.

After changing it to utf-8 the livezilla preview is working correctly!

[Patrick Keil]

Thanks for clarification!