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Preview -> html ...buggy?

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#1 JoeS

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Posted 26 June 2018 - 01:54 PM

Don´t know to explain in english what the problem is, but i will try...

If i look at a ticket, generatet from a mail the preview of: ä, ö, ü, ß look like this:

Attached Image: Bild 6.png


If i open the ticket in html-view everything is ok,
but if i try to forward the ticket as a mail,
or i try to answer inline the sendet mail looks like the preview...

thats what the locales of my server are:
Attached Image: Bild 8.png

is something else i can check? or is that a known issue?

#2 Patrick Keil

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Posted 26 June 2018 - 02:20 PM

Hi Joe,

Can you provide step-by-step instructions on how to reproduce this problem?

Would make thing easier to understand.

Thanks.

#3 JoeS

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Posted 27 June 2018 - 10:51 AM

No need to do that, I found out that is not a problem of Livezilla.

The problem came from the sending client, per default the outlook client is not sending with utf-8.

After changing it to utf-8 the livezilla preview is working correctly!

#4 Patrick Keil

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Posted 28 June 2018 - 12:06 PM

Thanks for clarification!





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