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some basic questions

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#1 mszongott


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Posted 16 June 2018 - 11:13 PM

Dear all,

I am testing the ticket system for our company right now, if we can use it and I really like some things of LiveZilla. So would be fine, if we could use it. But there are several points which needs to be cleared resp. solved (from my point of view) before we can use it as company.

Would be nice if anyone can answer some of my questions:

a) Is it possible to deactivate the ad at the end of each e-mail after buying the software? (Powered by LiveZilla Help Desk Software)

B) Is it possible to keep the subject from our customer's e-mails as well as in the autoreply from LiveZilla?

c) From the concludingsentence to the signature there are blank lines (instead of the standard one). Is it possible to change it in any settings to one?

d) Autoreply contains:

Name: customer's name
E-Mail: customer's e-mail address
Gruppe: support
Is it possible to hide the group line?

Thank you all,

PS.: I have added an attachment for better visualization.

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#2 pca


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Posted 19 June 2018 - 01:48 PM

a. You do need to buy the "Backlink Removal" option from Livezilla to remove the "Powered by..." signature

For B, C and D, see if this helps you configure your tickets:

Top taskbar: Click on "User Management

Click on the "Groups" tab

Double click on the group you want to configure the ticket text for

Click on "Languages"

Click on the language you want to configure and use and click the edit button

Click on the "Emails" tab

You will see the autoresponder text for "Chat" and you can edit the text there for chat

Now click on the "Ticket Autoresponder Email" tab and you will see the text for the ticket responder email you mentioned

You can now edit out the line feeds and remove "Group" %group_description% and make any other changes to this text

I hope this helps you...

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