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Search results bugged on

search result bug

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Posted 30 May 2018 - 04:57 PM


when we use the search some results aren't include into the result and some pages doesn't work.

Exemple :
when we search "amazon" :
we get 9 pages of results but on the second page just one result showed & when we try to go to the 3rd page, we are redirected to the 1st page of result.

when we make a search on an mail adress :
we get 3 results & in the result there is just deleted tickets also this mail is on a lot of tickets.

so we can't make any correct search on our livezilla server.

Logs :

we get php errors :

ERR# 8 Undefined index: auto_close_operator & ERR# 8 Undefined index:auto_close_customerON _lib/objects.global.inc.php IN LINE 6539
ERR# 8 Undefined index: tags ON _lib/objects.global.inc.php IN LINE 4140

We get SQL errors :

1054: Unknown column 'channel_unique_id' in 'field list'

We get some debug errors too but i can't post it here.

Could you help us quickly ?

Thanks In advance !

#2 Patrick Keil


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Posted 01 June 2018 - 07:25 AM


This is not a general issue and we can't reproduce this problem.

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