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#1 BH1

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Posted 25 May 2018 - 11:36 AM

In the Server Settings we have selected "Operators must set chat tags".
This works if the Visitor closes the chat, however if we end the chat (Operator) and close the window, it doesn't prompt us to fill in the Tags first.

Thanks

#2 Patrick Keil

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Posted 28 May 2018 - 07:08 AM

Hi,

That's correct, closing the chat will not trigger the chat tags prompt but you should be asked when you try to close the window from the task bar panel.

Can you check that?

Thanks.





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