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Files Cannot Be Deleted


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#1 BH1

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Posted 25 May 2018 - 11:35 AM

Hi there,

A number of files sent by Visitor won't disappear, even when I click Delete.

For example if I click Knowledge Base > Files >Visitors, it lists a number of Chat IDs and then when I right mouse click > Delete they remain. I've even tried logging out and back in.

#2 Patrick Keil

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Posted 28 May 2018 - 07:16 AM

Hi,

Did you try to snychronize your local database?

These files are probably gone and you client missed that update.





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