Jump to content


Social networks integration - Telegram, Viber, Facebook messenger etc.

viber facebook social

8 replies to this topic

#1 Mike

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 28 March 2018 - 11:51 AM

Hi Livezilla!

For a long time we use Livezilla to serve our Customers, but our competitors offer much greater for social networks.

They can work with:
1. Telegram [chat]
2. Facebook messenger [chat]
3. Viber [chat]
4. Facebook
5. Vkontakte
6. Online chat
7. Callback (that initiates the script for external call-server)
thru one-channel technology.

Livezilla has an integration with:
1. Twitter
2. Facebook
3. Online chat

We cannot offer full service to our Customers and lose the market share. :shock:

What are your plans?

#2 Patrick Keil

    Administrator

  • Administrators
  • 3566 posts
  • LocationSingen, Germany

Posted 28 March 2018 - 02:30 PM

Hi,

Viber, Telegram and Whatsapp are on our list.

I expect Viber and Telegram to be available later this year and Whatsapp one an official API has been released.

Vkontakte seems to be pretty much "russia only" and we cannot add local social networks at the moment.

Callback function is available in LiveZilla as well.

Cheers.

#3 Mike

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 28 March 2018 - 04:29 PM

Thank you Patrick.

What about Facebook messenger [chat] ?



> Callback function is available in LiveZilla as well.
Call back in Livezilla is just a new ticket that is marked as Callback type.

What I mean is a url string that could send parameters to the remote server to initiate a call to both parties.

#4 Patrick Keil

    Administrator

  • Administrators
  • 3566 posts
  • LocationSingen, Germany

Posted 29 March 2018 - 06:54 AM

Facebook messenger [chat] works fine with LiveZilla.

> Call back in Livezilla is just a new ticket that is marked as Callback type.

Yes, and the phone number is passed to skype or whatever you use for your phone calls.

#5 Mike

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 03 April 2018 - 10:50 AM

View PostPatrick Keil, on 29 March 2018 - 06:54 AM, said:

Facebook messenger [chat] works fine with LiveZilla.

Am I able to CHAT with Facebook messenger User or messages will fall into TICKET section?

#6 Patrick Keil

    Administrator

  • Administrators
  • 3566 posts
  • LocationSingen, Germany

Posted 03 April 2018 - 12:30 PM

Correct, all Facebook communication is via ticket section, not via chat.

#7 Valentin Yaroshinsky

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 19 April 2018 - 02:17 PM

Hi, we can add any new messenger , the only thing what we need from LiveZilla side is to extend current API: you need to add additional functions to chat :
1. create new chat
2. send message
3. webhook to get message
4. close current chat

in this case we can add all messengers including Vkontakte, Instagram, etc

#8 Patrick Keil

    Administrator

  • Administrators
  • 3566 posts
  • LocationSingen, Germany

Posted 20 April 2018 - 12:19 PM

Hi Valentin,

Our API already provides those functions, you just need to handle those conversations as tickets instead of chats.

#9 Valentin Yaroshinsky

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 01 July 2018 - 09:02 AM

tickets interface is good for mailing, but ugly for chats , each message will looks like a separate email and it will bad customer experience. It much more better to serve all chats-like conversations in the same interface (chat window)





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users