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Not assigning chats to operators automatically

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#1 michael.sprinkmeier


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Posted 07 March 2018 - 03:41 PM


Is it possible that incoming chats do not get assigned to an operator automatically?

We process a rather small number of chats each day with quite a few operators. Whenever a chat comes in, it’s assigned to an operator automatically. We disabled a similar sounding function under client configuration already; it didn’t solve this particular issue though.

We would prefer to have operators take over chats manually. Is that possible?

#2 Patrick Keil


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Posted 13 March 2018 - 06:16 AM

Hi Michael,

Yes, please set your operator status to "Busy". When all operators are on status busy, chats will be held in queue and your operators can pick manually.


#3 michael.sprinkmeier


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Posted 13 April 2018 - 09:14 AM

Thank you!

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