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How to change Hello Visitor 6101, my name is %name%, how may I help you?


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#1 garfy

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Posted 23 December 2017 - 01:31 PM

How to change that, it is so anoying

Hello Visitor 6101, my name is %name%, how may I help you

Why dont you just use visitor instead of visitor 6101

And how to change %name% to something else?

thank you it is so confusing

#2 Patrick Keil

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Posted 27 December 2017 - 10:47 AM

Hi Garfy,

Thanks for bringing this to our attention.

You can change the chat welcome message as described here (It's a group level text):
https://www.livezill...la-change-texts

The placeholder %external_firstname% will give just visitor without the number.

CHeers.

#3 garfy

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Posted 05 January 2018 - 01:35 PM

thank you it works

is there a way to create automatic questions? For example visitor that uses chat would see ## interested how much does the product cost## then he would have options yes, no....etc....it is a basic chat bot....is it possible to do that with livezilla?





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