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GA Conversion Tracking on the 7.x version


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#1 remis

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Posted 02 February 2017 - 01:29 PM

Hi,

There i can setup 3rd party tracking code (etc. google analytics) on version 7.x? In the older version has been under User management > Groups > Conversion code

#2 Patrick Keil

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Posted 03 February 2017 - 10:50 AM

Hi Remis,

Yes, it's possible but it works differently. There's a new event action (THEN) "Add HTML Tag" you can combine with the trigger (IF) "Is In chat".

The HTML Tag will be your conversion code.

You can add further triggers to get more specific conversion results.

Does that work for you?

#3 remis

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Posted 03 February 2017 - 01:12 PM

Hi,

With live chat working perfect, but how about offline messages? I can't find any condition which describe "leave message"

#4 Patrick Keil

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Posted 03 February 2017 - 02:02 PM

Good point, I've added this to our list!

#5 leandromesquita

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Posted 09 March 2017 - 11:48 AM

I need to enable this Google Analytics Conversion action for only one group. I have not found how to set the action to work for just a specific group. Before in the previous version, we put it inside the group configuration, there already was to filter, but now I have not found a way to do that.

#6 Patrick Keil

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Posted 10 March 2017 - 12:50 PM

Good point, I've added this to our list as well.

#7 optimind

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Posted 14 March 2017 - 12:43 AM

does the latest version support tracking for offline operators? when visitors leave a message? I need to know before I buy the new license.

#8 businessclick

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Posted 19 July 2018 - 09:39 AM

Hi Patrick,

I tried to follow your steps to add an event to tracking Google Analytics Conversions with no success.

I have the latest 7.x version installed and I tried to add a Condition IF but I don't have "Is In chat" option.

Please see the image attached.

What I'm doing wrong?

Thanks so much!

Attached Thumbnails

  • Attached Image: livezilla-conditions.png


#9 Patrick Keil

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Posted 20 July 2018 - 10:53 AM

What about chat session starts? :)

(it was renamed)

Cheers.





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