

Mobile chat not receiving messages
#1
Posted 24 January 2017 - 09:56 AM
We havent changed the code on our website since the older version in case that is anything to do with it ?
#2
Posted 24 January 2017 - 11:07 AM
I know about a problem related to the GeoTracking matching your description. This issue will be fixed in the upcoming release 7.0.2.1.
Nevertheless, it would be good to create a test page with a freshly generated 7.x chat button code and check if the problem occurs on that page as well.
Thanks.
#3
Posted 24 January 2017 - 11:16 AM
#4
Posted 24 January 2017 - 11:20 AM
Do you have an approximate release date of 7.0.2.1 ?
#5
Posted 24 January 2017 - 11:48 AM
Another thing I have noticed is that the actual visitor count tracking seems to be incorrect. I can track visitors internally on our shop software and also using Google analytics real time view and they both show vastly different figures to livezilla visitors ?
#6
Posted 24 January 2017 - 11:51 AM

#7
Posted 24 January 2017 - 12:08 PM
Cheers.
#8
Posted 24 January 2017 - 01:24 PM
Is there a new app being released today as well ?
#9
Posted 24 January 2017 - 01:35 PM
If you are the administrator, please login as administrator and re-activate this server under Server Configuration -> Server.
#10
Posted 24 January 2017 - 01:58 PM
another issue for you is that the Windows App does not show the map but the web client does
however I still cannot get the mobile phone chat sessions to appear to operators ?
#11
Posted 24 January 2017 - 02:46 PM
#12
Posted 24 January 2017 - 02:55 PM
Uncaught TypeError: Cannot read property 'length' of undefined | https://www.ourdomai...acid=1485268456 | 962Uncaught TypeError: Cannot read property 'length' of undefined | https://www.ourdomai...acid=1485268456 | 962Uncaught TypeError: Cannot read property 'length' of undefined | https://www.ourdomai...acid=1485268456 | 962Uncaught TypeError: Cannot read property 'length' of undefined | https://www.ourdomai...acid=1485268456 | 962Uncaught TypeError: Cannot read property 'length' of undefined | https://www.ourdomai...acid=1485268456 | 962Uncaught TypeError: Cannot read property 'length' of undefined | https://www.ourdomai...acid=1485268456 | 962
#13
Posted 24 January 2017 - 03:12 PM
As for the Backlink, did you try to re-activate your backlink removal license?
#14
Posted 24 January 2017 - 03:14 PM
I have disabled geotracking but still don't get the incoming chat sessions from mobile users ?
Yes we reactivated backlink license this morning
#15
Posted 24 January 2017 - 03:16 PM
#16
Posted 24 January 2017 - 03:33 PM
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