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Show chat transcript email before sending

email transcript

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#1 VRX


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Posted 10 August 2016 - 04:24 PM

We would like to make a change as follows:

Standard functionality is for the transcript email to be automatically sent. We would like to review the email before it is sent, so we can add a comment (not always use the standard defined text).

Where do we need to look in the code to start to work on this.

Your assistance is much appreciated.

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