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Disable "Leave a Message"


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#1 prosistemas

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Posted 19 August 2014 - 05:54 PM

I would like to disable the "Leave a Message" button? Have this option?

Posted Image

#2 Patrick Keil

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Posted 20 August 2014 - 06:21 AM

Hi,

That's currently not possible - sorry.

We will add an option to hide the "leave a message" button in 5.4.x.

Thanks.

#3 Schnell-Gold

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Posted 26 August 2014 - 07:55 AM

Please hurry with removing it. Or maybe you can give us a filename and where to remove that button so we can hotfix it ourself?

I have enabled the option to hide chat when offline for exactly that reason. So the customer won't be able to leave a ticket.
It is also possible to remove the buttons and fields from the offline message.That also helped a lot for the popupchat.

Now with the new overlay chat you put a send button on the right side. Most often customer will click on that button first.
So the customer enters the message clicks on send instead of chat and expects a reply.

#4 Patrick Keil

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Posted 26 August 2014 - 09:21 AM

Thanks, both is already on top of our list.

#5 nielsp

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Posted 05 November 2014 - 08:51 AM

Hi, I see in the Road Map that for the new release for the external window you can deactivate this functionality, but for the overlay chat it will be "less eye-catching". So if we really don't want to offer the message possibility, we still can't use the overlay chat? That would really be a pitty!

#6 nielsp

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Posted 05 November 2014 - 03:21 PM

For those interested in hiding the button in "Leave message" in the overlay and placing the chat button on the right, I achieved it by changing

#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:14px;right:140px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;}


to

#lz_chat_overlay_data_form_cancel_button{bottom:14px;left:135px;right:14px;}
#lz_chat_overlay_data_form_ok_button{bottom:14px;right:14px;left:135px;display:none !important;}


in ... \templates\overlays\chat\style.css

Hope this helps you too!





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