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livezilla chat gets log off after every 2-3 minutes


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#1 Guest_mk230580_*

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Posted 19 March 2014 - 04:00 AM

Hello,

livezilla chat gets log off after every 2-3 minutes.our customers are facing this problem and they think that the consultant has left the chat in between. (database connectivity error)

kindly advice how to fix this issue.


Regard
Manoj K. Chauhan.

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  • Attached Image: livezilla error.JPG


#2 Patrick Keil

    Administrator

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  • LocationSingen, Germany

Posted 19 March 2014 - 07:14 AM

Hi Manoj,

It's your webserver that refuses connection. If you are on shared hosting there might be some restrictions that don't allow to use chat or monitoring applications.

You will need to discuss this with the technical person in charge of your webserver.

Thanks.

#3 Guest_mk230580_*

  • Guests

Posted 19 March 2014 - 08:00 AM

Hi Patrick,

Thanks for your reply,

We are using VPS,
Our Livezilla detail are below
• Total 16 operator (active 5-6 on time )
• Daily visitor in our site are 400 approximately
• Chat on page 30 visitor average .
• Client poll frequency : (seconds) 6
• Visitor poll frequency : (seconds) 30

kindly advice chat & monitoring setting for optimizing server performance.

Regard
Manoj K. Chauhan

Attached Thumbnails

  • Attached Image: Visitor Setting.JPG
  • Attached Image: Chat Setting.JPG
  • Attached Image: Server Setting.JPG


#4 Patrick Keil

    Administrator

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  • LocationSingen, Germany

Posted 19 March 2014 - 08:09 AM

Please don't underestimate the complexity of webservers. There's a huge number of possible reasons for this and we are not able to figure out what is is. Did you check your log files?

From what you wrote I would assume that your MySQL connection limit is to low but that's just a good guess.

https://www.livezill...lla-performance





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