Jump to content


* * * * * 4 votes

LiveZilla Road Map


75 replies to this topic

#1 Derek Punzova

    Support Team Member

  • Moderators
  • 6181 posts

Posted 05 April 2013 - 01:36 PM

Last updated: 2016-08-22

LiveZilla 7.x
Early Access starts 2016-10-15
* New Feature: On-Site Overlay Chat Widget Version 2 (100%)
* New Feature: External Chat Window Version 2 (40%)
* New Feature (General): Webbased installer (80%)
* New Feature (General): Execute cron jobs via API (Status: 0%)
* New Feature (General): Avatar with custom color and user initials (100%)
* New Feature (Reports): Detailed operator availability chart (0%)
* ??? (0%)
* ??? (0%)
* ??? (0%)
* ??? (0%)
* ??? (0%)
* ??? (0%)
* ??? (0%)
* ??? (0%)


More things to come in the next updates:


* New Feature (General): Automatically add ticket to my watchlist after replying option (Status: 0%)
* New Feature (General): Automatically remove tickets from watchlist after X days option (Status: 0%)
* New Feature (General): Terms of service checkbox/input field (Status: 0%)
* New Feature (General): Freeform text input can be disabled for operators (Status: 0%)
* New Feature (General): Missed chats from queue don't appear in missed chats section (Status: 0%)
* New Feature (General): Order for feedback criteria items (Status: 0%)
* New Feature (General): New placeholder %Domain% (Status: 0%)
* New Feature (General): Ticket Tags (Status: 0%)
* New Feature (General): Notification window close when chat has been accepted by second operator (Status: 0%)
* New Feature (General): Events can be triggered (operator side) manually (Status: 0%)
* New Feature (General): Ticket's Callback property can be set through API (Status: 0%)
* New Feature (General): Chat URL can be received through API (Status: 0%)
* New Feature (General): Instant callback service for onsite overlay chat (Status: 0%)
* New Feature (General): Configurable max amount of feedbacks per day/user (Status: 0%)
* New Feature (General): Website Pushs can open a new tab (Status: 0%)
* New Feature (General): Show more than 20 tickets at once (Status: 0%)
* New Feature (General): Chat categories and Skill based routing (Status: 0%)
* New Feature (General): What's APP integration (Status: 0%)
* New Feature (General): (incoming) CC support for tickets (Status: 0%)
* New Feature (General): IP/Country/City will be saved with every ticket (Status: 0%)
* New Feature (General): Reports will list pages from where most chats are being initiated (Status: 0%)
* New Feature (General): Input validation will pass selected group to validation script (Status: 0%)
* New Feature (General): Alternative Chat Invite template for mobile devices (Status: 0%)
* New Feature (General): Ticket status monitoring (customer side) (Status: 0%)
* New Feature (General): Postgre SQL support (Status: 0%)
* New Feature (General): Alternative titles for knowledge base entries (Status: 0%)
* New Feature (General): API flag to exclude operator or customer chats (Status: 0%)
* New Feature (General): Canned Ressources will be shown to visitors waiting for an operator to accept their chat request when matching question (optional) (Status: 0%)
* New Feature (General): When entering a public group chat the most recent message history will be shown (Status: 0%)
* New Feature (General): Operators will join groups temporarily to receive messages of the group channel (Status: 0%)
* New Feature (General): HD Webcam with Sound based on WebRTC (Status: 0%)
* New Feature (General): Chat Status messages can be modified / removed (Status: 0%)
* New Feature (General): Order of tabs in external Chat WIndow (chat, leave message, knowledgebase) can be changed (Status: 0%)
* New Feature (General): Left/Right Margin for Onsite Overlay Chat EyeCatcher (Status: 0%)
* New Feature (General): Auto responder email for incoming customer replies (Status: 0%)
* New Feature (General): Chat starts instantly advanced parameter can be used with on-site chat overlay widget (Status: 0%)
* New Feature (General): Onsite Overlay Chat can be configured to open external chat window instead (Status: 0%)
* New Feature (General): New permission allowing to access user management panel without being a general administrator (Status: 0%)
* New Feature (General): In addition to visitor comments notifications can be configured for visitor events (Status: 0%)
* New Feature (General): Chats can be converted into tickets automatically (Status: 0%)
* New Feature (General): Ticket listing can be shown in external window for multi-display computers (Status: 0%)
* New Feature (General): Chat archive filter for groups and operators (Status: 0%)
* New Feature (General): List of Pages leading to chats in reports (Status: 0%)
* New Feature (General): Always on TOP mode for Windows Operator Client (Status: 0%)
* New Feature (General): History of previous chats shown in chat window (blue message lines) can be deactivated (Status: 0%)
* New Feature (General): Option to be able to edit and delete comments and permissions for add, edit, remove, and view comments (Status: 0%)
* New Feature (General): Visitor Information Cookies activated (Status: 0%)
* New Feature (General): Language/Country-based filtering (Status: 0%)
* New Feature (General): Automatic chat replies shown while customer is waiting are shown in the chat transcript (Status: 0%)
* New Feature (General): Tickets can automatically be closed/forwarded on reply (Status: 0%)
* New Feature (General): Chat messages sent before chat was accepted will be displayed to the operator (Status: 0%)
* New Feature (General): Visitor details form is accessible even when visitor is offline (Status: 0%)
* New Feature (General): Group selection will be shown on top whenever chat input fields are configured to be hidden for certain groups (Status: 0%)
* New Feature (General): Queued chats can be rejected (Status: 0%)
* New Feature (General): Status Messages for Away and Busy state (Status: 0%)
* New Feature (General): Waiting / leave message notification for overlay chat (Status: 0%)
* New Feature (General): Warning when attempting to send chat invite to visitor that declined a request before (Status: 0%)
* New Feature (General): Webbased client / APP translations can be edited through Server Admin Translation editor (Status: 0%)
* New Feature (General): Checksum for files in canned ressources to avoid duplicates (Status: 0%)
* New Feature (General): API chat’s data with statuses “Declined” or “Missed” will not be transmitted. (Status: 0%)
* New Feature (Windows Client): No possibility to sort chats trough operators, groups, statuses. Search in all these fields is also fails. (Status: 0%)
* New Feature (Windows Client): Sortable email listing (Status: 0%)
* New Feature (Windows Client): Support for .htaccess authentication (Status: 0%)
* New Feature (Windows Client): Additional settings for filters (filter optionally applies to chats, tickets, tracking, reports) (Status: 0%)

* Change (General): If chat is forwarded, statistics show multiple chats. (Status: 0%)
* Change (General): If chat is received by multiple operators, all other operators get “Missed” status (distorts statistics). (Status: 0%)
* New Feature (API): Operator Property Max Chat Limit Reached (bool) (Status: 0%)
* New Feature (API): Operator Property Outside of Opening Hours (bool) (Status: 0%)
- If you like to suggest a new feature, please click here.
Kind Regards,
Derek

#2 isfnj

    Advanced Member

  • Members
  • PipPipPip
  • 119 posts
  • LocationRio de Janeiro

Posted 17 October 2014 - 09:30 PM

I am very sorry to hear: The item below would come out in version 5.3 and later postponed to 5.4 has now been removed from the next release. !

New Feature (General): Chats will not be disconnected when overtaking an operator account from other device (Status: 0%)

this function is essential for the tool, no mobility if not versatile

thanks

#3 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 20 October 2014 - 07:26 AM

That has been added/changed in 5.3.x.

Thanks.

#4 snm

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 04 November 2014 - 12:35 PM

Where can I download the preview Version? I need to test how the new feature "Configurable working day length / opening hours will define working day length" will influence the online status API call for individual operators.

We don't want users to appear online in our API script outside the opening hours and when starting a chat, users are not able to chat with them (because in the chat window they appear offline). We hope that the new working day lenght is tied to the operator, so we can access it via API call.
Ist diese Annahe richtig?

(Sie können auch deutsch antworten)

#5 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 04 November 2014 - 12:46 PM

Hi,

There's no "preview version" yet. Will will announce when a BETA has been made available.

I'm afraid that the changes we made will only affect the reports and not the API.

Opening hours are configured for groups and Operators can be member of multiple groups so the Opening Hours will not affect the Operators Online Status. The online status of the API reflects the status configured by the Operator in the client, no further configurations will apply here.

If you know your own opening hours, why not adjusting your own script accordingly?

Thanks.

#6 snm

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 05 November 2014 - 05:13 PM

Thank's for the info!

Quote

If you know your own opening hours, why not adjusting your own script accordingly?
That's what we did now. We directly took the opening hours from the livezilla database.

I think there should be an group object accessible via API.

Also, in case that all members of one group are offline and one or more members of the other group are online, how come that when a visitor tries to write a message to a member of the group that's all offline he/she get's directed to a chatwindow with the online member of that other group (and still get's to see the image of the offline member at first [with an online icon right next to it!]). In my php code, I'm using this javascript in the href echoing my link:
javascript:void(window.open('".$livezillaURL.$obj->Operator->ChatFile."','','width=850height=760,left=50%,top=50%'))


#7 isfnj

    Advanced Member

  • Members
  • PipPipPip
  • 119 posts
  • LocationRio de Janeiro

Posted 08 November 2014 - 04:03 PM

View PostPatrick Keil, on 20 October 2014 - 07:26 AM, said:

That has been added/changed in 5.3.x.

Thanks.

the feature bellow are still in More things to come in the next updates:

New Feature (General): Chats will not be disconnected when overtaking an operator account from other device (Status: 0%)

when will be released? we need a lot of it!

#8 twentygr

    Advanced Member

  • Members
  • PipPipPip
  • 64 posts

Posted 13 November 2014 - 09:14 AM

Hello, why not release latest version LiveZilla 5.4.x ? I see all features is 100%

#9 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 13 November 2014 - 09:34 AM

Hi,

The 100% just indicates that actual programming job is done.

It doesn't necessarily mean that the feature has been tested and is ready for public yet.

As stated above, release date is december. ;)

Thanks!

#10 isfnj

    Advanced Member

  • Members
  • PipPipPip
  • 119 posts
  • LocationRio de Janeiro

Posted 23 November 2014 - 09:47 PM

The item below would come out in version 5.3 and later postponed to 5.4 has now been removed from the next release. !

New Feature (General): Chats will not be disconnected when overtaking an operator account from other device (Status: 0%)


the feature are in More things to come in the next updates


Thisis done or not??????


#11 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 24 November 2014 - 07:11 AM

You are right, I have moved it back to 5.4.x with status 100%. It's done already.

#12 Tommaso Angelini

    Member

  • Members
  • PipPip
  • 17 posts

Posted 02 December 2014 - 03:15 PM

I'm unable to download to beta version. In fact, when I click on the "Download Beta" link, I get redirected to the Homepage, both on IE and on Chrome.

#13 allawrence

    Advanced Member

  • Members
  • PipPipPip
  • 89 posts
  • LocationAtlanta, GA

Posted 02 December 2014 - 06:23 PM

View PostTommaso Angelini, on 02 December 2014 - 03:15 PM, said:

I'm unable to download to beta version. In fact, when I click on the "Download Beta" link, I get redirected to the Homepage, both on IE and on Chrome.

That's a good thing... I downloaded earlier and ran into a major issue as can be seen in the INSTALLATION forum.. now I am without anything since going back to 5.3.0.8 is not working either..

#14 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 03 December 2014 - 11:38 AM

The BETA setup file is back online now.

Please keep in mind that this version can't be considered as stable yet.

Thanks.

#15 allawrence

    Advanced Member

  • Members
  • PipPipPip
  • 89 posts
  • LocationAtlanta, GA

Posted 03 December 2014 - 01:39 PM

View PostPatrick Keil, on 03 December 2014 - 11:38 AM, said:

The BETA setup file is back online now.

Please keep in mind that this version can't be considered as stable yet.

Thanks.

Understood... where would I find instructions to revert back to 5.3.0.8, if necessary?

#16 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 03 December 2014 - 02:50 PM

There's no downgrade option. You could recover a backup of course.

Now that we fixed the incompatibility issue with your server, you could also try the latest setup of 5.4.x.

You would need to run the upgrade wizard again and there's a good chance that you are able to continue where you had to stop last time.

#17 allawrence

    Advanced Member

  • Members
  • PipPipPip
  • 89 posts
  • LocationAtlanta, GA

Posted 03 December 2014 - 03:18 PM

Upgrade went well.. all appears to be working....

I've meant to ask this before... how do we know when you release a new beta version?

Thanks

Al

#18 SOCRATES

    Advanced Member

  • Members
  • PipPipPip
  • 78 posts

Posted 11 December 2014 - 03:52 PM

You moved a lot of features expected to be ready in this 5.4.x upgrade. Unfortunetally, you moved these to "more things to come..". Could you let us to know aprox when will be ready the new upgrade, I mean 5.5 ?

#19 Patrick Keil

    Administrator

  • Administrators
  • 2527 posts
  • LocationSingen, Germany

Posted 12 December 2014 - 07:38 AM

Well, here and then we need to release some of the features. :) As we are constantly adding new features to this list there will always be thing that didn't made it into the current release.

I expect the next major update to be available around march.

#20 SOCRATES

    Advanced Member

  • Members
  • PipPipPip
  • 78 posts

Posted 16 December 2014 - 06:42 PM

Thanks for reply, Patrick. We need to be predictable for our projects, that's why I've got surprised seeing your unexpected delays... since I expected to have the features you accepted and planned iniatlly for the next update /December-Jan. Let's hope that you'll be ready in March as you said. Good luck! And Happy Holidays to you and your team!





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users